Fitbit Versa won't connect to Uber App

[Ankster123]

Hi,

I have installed Uber app in Fitbit but after clicking confirm it gets stuck in request. It doesn't show fare and automatically goes to phone not connected. However the phone is connected

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @Ankster123, welcome to the Community Forums. 

Please try the following steps in order to connect your Versa to the Uber App:

• Remove the Uber app from your watch by uninstalling it through the Fitbit app
• After, you have to reinstall the Uber app (you will see this version:  1.0.10)
• Make sure you complete a new setup 

These steps should help resolve any recent issues you may have experienced with the app. If you are still seeing the not-connected when attempting to access the app, please let me know.

[Ankster123]

Hi team,

In app it is showing version 1.0.10

[MarreFitbit]

Hi there @Ankster123. Thanks for letting me know the Uber app version. 

I was wondering if you've tried the steps I posted here? 

I'm looking forward to your response, keep me posted.

[Ankster123]

Hi,

Still same error message "not connected"

😞

[MarreFitbit]

Hey there @Ankster123, thanks for following the tips and recommendations I've provided. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to assist you in the meantime.