Lignite Clock Face problems

[RandyPortland]

I bought the lifetime package last month. Several days ago I try to change my clock face and only get a trial. Lignite asked for my access code but I didn’t realize it was something I had to remember. Tried signing on my account on their site, it doesn’t recognize my email address. I email tech support 3 days ago and no response. I’m about to put a stop payment on the charge. Customer and quality service is severely lacking. Any suggestions???  

[SunsetRunner]

Hi @RandyPortland. I use a couple of the Ignite clock faces myself. To get around your problem, please send an email to the developer at edwin@lignite.io

I’ve found the Ignite people to be helpful and fair. 

[EdwinFinch]

Hey folks,

Edwin from Lignite here.

I am not sure what went wrong here, but we did indeed send a reply to your original email on March 6th at 02:15 EST. We did not realise that you were having troubles recovering your access code, so we do apologise that this reply did not include help finding your access code.

We reply to all emails within 24 hours of them being received by us (we might be slightly slower on holidays though). If someone does not get a reply from us, it's usually due to their spam filter catching our reply. 

In any case, I have replied to Randy's second email to us with a solution to his login issue along with an explanation of all of this too in case he does not see it here.

Sorry that this has been a frustrating experience for you, Randy. We hope that the solution we provided over email helps resolve your issue. If not, please let us know and we'll reply as soon as possible.

[RandyPortland]

Thank you. I checked my Spam folder and did find the reply. Unfortunately, it was a simple form email that didn’t address my specific log in issue, just reiterated the instructions I already followed without success. 

I do not know why a yahoo email address was used though, as I haven’t used a yahoo account for at least a decade. I will check to see if it was my account (if I can even remember password). This would explain not receiving a confirmation receipt. 

I appreciate the the clarity on code. I will keep it now. Thank you

[AlejandraFitbit]

Welcome to the Community @RandyPortland, @SunsetRunner and @EdwinFinch thanks for the input.

I am sorry for the delay in response. It's great to see here that you followed our friend's recommendation and contacted directly the developer of this clock face. @EdwinFinch, would you mind to further assist @RandyPortland with this inquiry via PM or email?

Let me know if there is anything I can help you with.