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No App Gallery compatible device connected

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‎05-23-2020 09:51

‎05-23-2020 09:51

I have a Fitbit Charge 2. I went on my Fitbit app then to discover - then to smartwatch apps and clock faces. Am I able to download clock faces and apps on my Fitbit charge 2? Does it only apply to Versa 2? Every time I click something to download it says, "No App Gallery compatible device connected".

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‎05-27-2020 08:20

‎05-27-2020 08:20

Hello @Hailey_ and welcome to the Help Forums.  The smartwatch apps and clock faces are for the Ionic and Versa series smartwatches.  You can't put them on your Charge 2.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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4 REPLIES 4

‎05-27-2020 08:20

‎05-27-2020 08:20

Hello @Hailey_ and welcome to the Help Forums.  The smartwatch apps and clock faces are for the Ionic and Versa series smartwatches.  You can't put them on your Charge 2.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎10-01-2020 21:19

In response to LZeeW

‎10-01-2020 21:19

I get the same message and I have a versa 2

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‎10-04-2020 17:27 - edited ‎10-04-2020 17:33

In response to Nmanus

‎10-04-2020 17:27 - edited ‎10-04-2020 17:33

Same here.

Ive got Charge HR, Alta HR, and IONiC.

My IONIC does not give me the option to download the latest version update.  It is stuck with Version 27.31.1.16. 

This software version  prevents me from installing specific clock faces and certain Apps, i.e. Spotify 😡

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‎08-28-2021 19:20

‎08-28-2021 19:20

Hi @Hailey_ 

 

I'm not sure if you ever got a resolution to your issue, but I thought I'd share my experience. 

 

I have a Blaze and got the same message as above, so I removed the device from my account. When I started the process to set it up again, I got the following message "We've discontinued software updates for this device. Certain features may not work as expected."  

 

I was still able to add the device to my account, but it appears as though I am unable to change the clock face now. 

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