Repeatedly asked for Lignite access code

[DVD1968]

There is a technical glitch with clock face bundles that has me frustrated.  I purchased the Lignite bundle but when I switch between the lignite clock faces, I am asked to enter the access code each time.  You would expect to have to enter an access code only once and freely be able to switch between a suppliers clock faces, but no, that's not the case. 

Second, I receive the following error when entering the code:

"Is this really you Dan?  Only one person can use a Lignite account at a time."

I'm the only one with a Fitbit Versa in my family and no, I haven't shared my Lignite account with anyone else!!

Is this a Fitbit platform issue or a supplier issue?  I would think the supplier could build in their own authentication without having to ask the client for an access code everytime, given a Fitbit account can only be used on one device at a time, but I'm no developer .

Anyone else see this problem?

Moderator Edit: Clarified subject

[SunsetRunner]

Hi @DVD1968. 

To answer your question - Is this a Fitbit platform issue or a supplier issue? - I would have to say it is a supplier issue. You can google them to get contact information. Posting here is not a bad idea. Maybe someone else has had experience with this. But the solution is more likely to come from Lignite. 

[i2be]

I am considering to buy the bundle too. The supplier has mentioned that one need to Re enter the access code as everything is wipe off by Fitbit in every change. I guess it should be acceptable to reenter the code. However, I agree that their service manner is poor; how can they challenge a life bundle customer of switching clock face.

[DVD1968]

I agree that it's likely a Lignite issue.  I've had to email them to fix this issue the last time.  Unfortunately, emailing them for support every time I switch to one of their clock faces is unacceptable.  

I shared in the Fitbit community to raise awareness with their support team and customers who are also experiencing the same issue in the hopes that Fitbit takes steps to improve the clockface swapping experience and supplier's integration with this platform.  

[Bronzbabe]

Thanks so much for sharing

[EdwinFinch]

Hey Dan,

We are sorry we didn't get to this thread much earlier. 

There are two layers to this problem, both of which I'd like to clarify:

1. The "Is this really Dan?" issue you were experiencing was an issue we had with some of our watchfaces that got worse in May and June. We took some time to comb over our backend server code and are glad to say that we fixed this issue back in early July. You will never see this error message again.

2. Every time you change watchfaces on Fitbit, you must log in again. Unfortunately this is not our choice. We hate this UX and hope every single day that Fitbit improves this soon.

The exact reason for this is because when you change watchfaces on Fitbit, your settings and login info are wiped in doing so, which sadly is a "feature" of Fitbit's platform. We as developers have no choice in the matter. Every time you switch watchfaces, the watchface's storage is completely wiped. We unfortunately have no way of knowing when you come back to our watchface what your previous settings were or what your login info was.

If you'd like to help encourage Fitbit to change this behaviour, please vote on this community thread.

We hope both of these explanations help clarify things a little bit.

We will try to watch the forums more closely in the future. As always we are quickly reachable through our email address, contact [at] lignite (dot) io, if anyone needs help with any of our products.

Please let us know if there's anything else we can do for you.

Cheers,

Edwin

[cblb]

Thank you for posting this! I’m experiencing the exact same issues!! Has Lignite ever responded back to you with a solution?

[SunsetRunner]

Hi @cblb. You may not have noticed, but according to his profile, @EdwinFinch is the co-founder of Lignite. You may be interested in this posting of his. 

[EmTe]

With the latest Fitbit firmware 3.0 features, the developer could consider introducing a separate app to "handle" the payment part. Since the latest firmware allows apps to directly launch other apps while providing parameters. Watch faces could launch a dedicated app that persists on the watch that stores the user's credentials and then pass that back to the watch face to authenticate the user.

[cblb]

I found the code in the original email I received from them

Get Outlook for iOS

[SunsetRunner]

Hi @EmTe. You should communicate that directly to the developer since we here on the forum are just users. We cannot implement any changes to a third party watch face.

[Misselbussel69]

Hi  dan I'm having the same problem did you resolve this problem in the

[Cody123]

Nothing but issues since purchasing the bundle from lignite. Don't waste your money. 

[Picard2bridge]

Yes, everyone has this issue with the Lignite package, and I assume with multiple faces from other developers as well. It's mildly annoying, but let's not overstate it.

Much more annoying is the entire Fitbit UI when it comes to watch faces. Can't save favourites, can't go back to faces you've used before, it's a really awful implementation, everyone thinks so but Fitbit don't seem to care enough about us to fix it.

As for Lignite, their faces vary between very good and brilliant. They're top of the tree for professional design, so if you want the classiest options, at an incredibly reasonable package price, perhaps the small amount of pain is worth it.

[iPhibse]

Hi, Philipp here. I am the designer of all the Lignite faces and co-founder of Lignite.

We are trying very hard to support all our customers who reach out to us with any clock face related problems they have through email (contact [AT] Lignite [DOT] io).

As others mentioned already please DO NOT use this forum for any support requests because we won‘t see it. Always reach out to us directly with any problem you might have and we will help you out.

We have done our absolute best to create the best possible user experience within the very limited possibilities given by the Fitbit platform. Believe me, we would have wanted many things to be much different but it is how it is and we can‘t change it.

It just saddens me reading about people being frustrated about things which are not caused by us. You will have the re-login issues with most other faces as well - it‘s not just a Lignite issue but a platform problem/feature.

As for our the bundle being a waste of money: getting 50 (yes, FIFTY!) faces for a one-time payment of just USD 5.99 equals in 12 cents per face. Not sure if I‘d call that a waste of money.

[SuziSmo]

hi

Fitbit vera has been off for a few months. When I turn it back on now I have an Lignite screen with 4 digits. Have gone to website to unlock but still showing on screen and now can't pair with phone as unable to access pairing code due to lignite block... help 

[SunsetRunner]

Hi @SuziSmo - I moved your post to this thread where others are discussing problems with Lignite clock faces. You can PM @iPhibse , co-founder of Lignite. He also suggests the best way to resolve any issue is to email him directly at contact@Lignite.io

Please let us know if this gets resolved.