help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Screen going black after changing clock faces

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-15-2018 21:18 - last edited on ‎08-21-2018 09:06 by Fitbit Moderator

‎02-15-2018 21:18 - last edited on ‎08-21-2018 09:06 by Fitbit Moderator

Just thought I would let people know that after getting my Ionic and having no issues whatsoever,I started having issues with screen going black,clock resetting to 12.00 and missing data(which I was still able to sync to my Samsung S8+ even though it did not appear on the Ionic) This happened twice to me over a couple of days about three weeks ago. I turned out to be the clock face I had chosen from with in the app. Since I picked one from under the heading from Fitbit I have not had a single issue, my Ionic works well. So if people have issues one of the things they could check is what watch face they have selected.Worth a try anyway.

 

Moderator edit: Updated subject for clarity & added label

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎02-15-2018 22:14

‎02-15-2018 22:14

That is interesting! Thanks for posting.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎02-16-2018 08:45

‎02-16-2018 08:45

It's great to see you around @joe3175 @NellyG! 

 

@joe3175 Thanks for sharing this info. Robot Happy is great to know that you're no longer experiencing these issues. I recommend updating the firmware to the latest version, follow the instructions on this article. If you could share the clock faces that you're having trouble with? It would be very helpful

 

Catch you later! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer

‎02-16-2018 12:14

In response to MaginB

‎02-16-2018 12:14

MaginFitbit - Thank you for the welcome. My Ionic is as up to date as possible, the latest update is not yet available to me. The clock face I had trouble with is TH3 by Terry. As my issue was completely solved by removing this clock from my Ionic, it is clearly the problem.

Best Answer

‎02-17-2018 03:44

In response to joe3175

‎02-17-2018 03:44

Hi there @joe3175! 

 

Thanks for sharing this info and I'm glad to hear that you got it sorted out. Robot Very Happy Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

 

See you around! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer