Spotify playlists/library unavailable

[Vernealer]

When swiping all the way to the right on my charge 4 in the spotify app, it only shows 1 playlist. I have multiple playlist on spotify, but they do not appear on the charge 4 screen.

i have checked for the latest update of spotify, i have rebooted my charge 4 and I have synced with my mobile phone. The fitbit app is running in the background. 
But still, i have this problem

[SilviaFitbit]

@Vernealer A warm welcome to the Fitbit Community. Thanks for the details mentioned. 

I've shared your post with our Support team and they mentioned you already have a case with them please continue the communication through email, they'll be happy to assist. 

Happy holidays. 🎄

[Vernealer]

@SilviaFitbit Hi, I don’t seem to have a case with them yet. How would I contact them? I have already chatted with the Support Team. 
They told me that this problem is known by the Technical team, but they could not give me a date by which it will be fixed. Quite disappointing...

I have not had further contact or any updates on when the problem will be fixed.

I still have the same problem today 24-12-2020.

[SilviaFitbit]

@Vernealer Thank you for getting back. As you mentioned, they told me that you were in contact with them via chat. I see where your disappointment is coming from. 

We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

[cjmerritt4]

@SilviaFitbit Are there any updates on this issue? 

[SilviaFitbit]

@cjmerritt4 Welcome to the Fitbit Community. 

I'd like you to confirm that you followed this procedure to use Spotify in your Fitbit Charge 4. Take into consideration that the Fitbit app should be running in the background of the phone for the app to receive updates. Is only one Spotify playlist showing in your Fitbit tracker? 

Let me know how it goes. 

[cjmerritt4]

Yes, I have followed the procedures indicated and I am able to control
Spotify playback. The only issue is the lack of recent playlists or library
when I swipe right (it just shows one playlist that isn't mine, but I may
have played over the life of my Spotify account).

[SilviaFitbit]

@cjmerritt4 Thank you for getting back. In this case, I'd like you to restart your Charge 4, log out from Spotify and set it up again. 

Let me know how it goes. 

[cjmerritt4]

@SilviaFitbit Thank you, but these steps have not solved the issue. I followed your instructions. I also tried uninstalling/reinstalling the Spotify app on my Fitbit. After any attempt the same single playlist is listed. What else can we do? 

[SilviaFitbit]

@cjmerritt4 Thank for the time you've spent troubleshooting this. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great weekend.