Strava Authorization state: Not Authorized

[Tomaz32]

Hello.

I got my Ionic a few days ago and I have a bit of a problem with getting Strava app to work. I don't know if this is the correct place to ask this question or it should be posted in Windows phone app section.

This is my hardware:

Fitbit Ionic

Windows 10 mobile on Microsoft Lumia 950 XL

When I open settings of Strava app on my phone Fitbit app, I click on Authorize and then I'm asked to log in with my Strava loggin passwords. I do that I'm shown another window (picture 2) where I can click on authorize or cancel. I click on authorize and then I'm thrown back (picture 1) to Strava app settings and it says it's not authorized.

I can authorize Strava - Fitbit connection if I do it on my PC on a Fitbit dashboard there. Then Strava is authorized and data from my run activity was transfered to my Strava account.

But the app on my Ionic just say "no recent activity" as it still says on my phone app that Strava isn't authorized.

How can I make this app working?

Picture 1:

Picture 2:

Moderator edit: Subject for clarity.

[JamesUKrunner]

I got my ionic last weel, exactly the same issue..... fitbit have been very cagey about telling me how long this has been an issue. so you have not had this working for 3 months? 

really? this is poor, im going to seek to return my device if this is the case. 

[MarreFitbit]

Hello there @JamesUKrunner! I totally understand how are you feeling. I appreciate your feedback.

I've seen you contacted our Support Team a few days back in regards to this issue. If you have any further question, please feel free to reply to your support case so they can continue assisting you. 

Let me know if there's anything else I may do to assist in the meantime. 

[JamesUKrunner]

What is the point of your reply? It gives no info on any fix which is the only issue and only serves to give the impression Fitbit are on it! Which they clearly are not! 

I don’t think forum members are convinced, I’m certainly not. I want this to work and for the watch to do what it’s suppose to but it doesn’t. I can get a gps watch that plays music for £50 so I’ve paid 200+ for this ionic and the features don’t work ... disappointing all round so far. 

When was this last working? 

[MarreFitbit]

Hello @JamesUKrunner! I totally understand how are you feeling. I appreciate your feedback for the Fitbit environment, customer service and devices. This has not gone unnoticed and be sure that I will pass this along.

Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

As mentioned, I've seen you contacted our Support Team to inform them about the issue with Strava. Please reply to the last email you received from our team so they can continue assisting you. 

Let me know if there's anything else I may do to assist you in the meantime. 

[JamesUKrunner]

Yes you can help. Simple question, when will this be fixed?

simple answer please, one of the below maybe? 

1, we dont know

2, it wont be fixed

3, it will be fixed on....

[MarreFitbit]

Hi @JamesUKrunner! We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[Rich_Laue]

I wonder why this hasn't affected everyone,  on Easter my brother has no issues with authorizing the Stava app on his Fitbit to GPS stava account. 

[JamesUKrunner]

Ok cool... can you post some screen shots of your bothers ionic displaying map data on the stabs app? With todays date?

In answer to your question, I don’t know and it’s not really my concern to understand. What I don’t appreciate is how Fitbit uses its customers to straighten out the bugs in the product.




Sent from my iPhone

[JamesUKrunner]

number 1. 

[Irish_John]

Much longer than 3 months, more like 9, and experienced by thousands. I completely agree that platitudes do nothing at this stage of problem age except to frustrate, annoy and mislead.

An honest approach by Fitbit would be far more appreciated, I believe (also).

John H

[JamesUKrunner]

Really? 9 months this has been going on?
If that is the case then I think that’s fair to say that’s this more than a slight cause for concern and clearly Fitbit don’t know how or have the business acumen or resources to fix this issue and continue to sell the product under false pretence. I’m disappointed.


Would a Fitbit moderator (or fire fighter) like to step in with a comment and clarify exactly how long this has been an issue and be honest about it?



Sent from my iPhone

[Giampi71]

---

@JamesUKrunner wrote:
Ok cool... can you post some screen shots of your bothers ionic displaying map data on the stabs app? With todays date?

---

I'm not @Rich_Laue's brother however also in my case Strava works. Find attached pictures of my yesterday evening run

[JamesUKrunner]

WOW! so it does actually work!! 

I have another question.... would you like to swap watches?!!! 

Seriously, why does this work for you and not me? 

I have iPhone XR or whatever its called, (new one) and I authorised Strava via the fitbit and strava websites. fitbit

What phone do you have? 

Is this a fault with my ionic? or the app? 

[jonb1760]

I have been following this topic for months and I’m not sure if I’ve missed the point or not but mine works as per previous photos to. The only thing it’s not doing is saying it’s “authorised” in tha strava app settings. 

[jonb1760]

Mine will only show once strava has synced and recognised the activity

[JamesUKrunner]

There has been activity and it’s on the Strava app but not the Fitbit Strava appSent from my iPhone

[Giampi71]

---

@jonb1760 wrote:

Mine will only show once strava has synced and recognised the activity

---

This is exactly how it is supposed to work.

[JamesUKrunner]

its not authorised so i guess wont sync... the data is on the strava app on my phone but not on the ionic. It's supposed to show the map and data! like yours does!! 

[Iain_K]

Did you use https://strava.fitbit.com

Regardless of what the apps then say they are communicating. 

For me Strava then syncs once I sync my Fitbit either through the phone ap or by viewing the Fitbit stats through a downward drag on the watch.  

[MarreFitbit]

Hey there @Rich_Laue , @Giampi71, @jonb1760 and @Iain_K! I really appreciate you all have taken the time to share your experience, screenshots, links, and all the information that have been of help to you. 

The issue highlighted on this thread is related to the 'on wrist' experience with Strava. Many of you have reported seeing 'Authorization state: Not Authorized' when attempting to link your Strava account in the App Gallery. Screenshots of this experience can be found, here.

As mentioned, the integration between Strava and Fitbit is still working. So your exercises should sync over from Fitbit, so long as you have the integration enabled. This will not resolve the issue with authorizing the Strava app found on Ionic but it will still keep track of your recorded exercises. 

@JamesUKrunner  and @Irish_John! If you are seeing 'Authorization state: Not Authorized' when attempting to link your account from the app gallery, then this is the correct thread. I do not believe this to be a hardware issue, but our team is still working to have a fix implemented and I appreciate your patience.