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Third party clock faces are greyed out

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‎03-01-2020 12:48 - last edited on ‎03-26-2020 15:54 by Fitbit Moderator

‎03-01-2020 12:48 - last edited on ‎03-26-2020 15:54 by Fitbit Moderator

I purchased a clock face package from a third party developer. I cannot 'select' any of them. 

I have re-installed the versa and have restarted the phone (OnePlus 5T).

 

Moderator edit: updated subject for clarity and label

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‎03-26-2020 15:53

‎03-26-2020 15:53

Hi @ChefMichelle. Welcome to the Community Forums. I'm sorry for the delay.

 

Thanks for letting me know that the clock faces aren't working on your Versa, as well for every step tried on your own. Since you mentioned to have purchased a clock face package from a third party developer, I'm wondering if the same happens when using a Fitbit clock face. If not, my best suggestion is to contact the third party developer so you can receive more details about those clock faces and how to get advantage of them. Usually their contact details are within the clock face description.

 

By the way, I’ve moved your post to the Fitbit App Gallery board as there are more chances for you to get an answer to your post here.

 

Keep me posted.

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‎03-26-2020 16:58

In response to LizzyFitbit

‎03-26-2020 16:58

The problem was a Fitbit issue. It required an OS update. About 24 hours after my live chat with Fitbit my device finally showed that there was an update available. It was very frustrating as the live chat operator did not have the information that I needed. The transcript would be very embarasing for fitbit to not be aware of update release dates. 

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