help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Treasure Trek maps not advancing

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-02-2018 19:55 - last edited on ‎08-21-2018 08:25 by Moderator Alum

‎07-02-2018 19:55 - last edited on ‎08-21-2018 08:25 by Moderator Alum

I have completed 62 maps.

 

The next map says it will require 60,312 to complete, but for the last week it will not advance.

I still collect gold every day but my step are not added to the map.

 

any ideas?

 

Moderator Edit: Added Labels

Best Answer
Labels:
82 REPLIES 82

‎08-13-2019 05:02 - edited ‎08-13-2019 05:04

In response to MarreFitbit

‎08-13-2019 05:02 - edited ‎08-13-2019 05:04

I followed these instructions, uninstalling and re-installing the app and all my progress was lost.   It started me over at the beginning.   I was previously at 62 maps when it stopped counting steps. I do not recommend this as a solution. 

Best Answer
0 Votes

‎02-23-2020 08:00

In response to MarreFitbit

‎02-23-2020 08:00

Definitely reset my progress lol

Best Answer
0 Votes

‎02-04-2021 22:07

‎02-04-2021 22:07

I’m on map 69 and I’ve had 26000 steps to complete it for over a week now and I’ve gotten at lease 100000 steps since then. No updates available for it. Very frustrating. I don’t want to reset my progress by uninstalling it..

Best Answer
0 Votes