United app doesn't recognize sign in

[mwildman]

After signing into my united mileage plus account on the app settings page and then syncing the fitbit, opening the United app on the device displays "sign in - go to your app settings in the Fitbit app gallery and sign in to your account."

I have verified that I am correctly logged into my mileage plus account on the app settings page - if I enter different credentials, I see an error message on the settings page. When I enter the correct credentials I do not. Regardless, when I open the united app on the device, I see the same "sign in" message.

I would appreciate any feedback or suggestions!

[MarreFitbit]

Hey there @mwildman, it's nice to see you around the forums!  It might be best to try to reinstall the United app on your watch by selecting 'Remove' from the settings found in the United app within the Fitbit app. 

Once it is removed, you can install it again from the 'All Apps' section of the app gallery. 

To clarify, your phone (not just watch) will have to be paired to the same Wi-Fi network as your United. I would also double check to make sure Bluetooth is enabled. 

You can then start the setup process from the United app located on your watch face (do not start from within the United app). You will then be given the correct prompts to finish the setup process. 

Also, make sure that United's app is up to date. 

Give this a go and let me know the outcome!