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Versa 2 won't download from Deezer

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‎10-14-2021 03:37 - last edited on ‎10-14-2021 05:53 by Fitbit Moderator

‎10-14-2021 03:37 - last edited on ‎10-14-2021 05:53 by Fitbit Moderator

Everything was set up with my versa 2 with Deezer working fantastic.   A week ago it stopped downloading. After contacting Deezer they told me to contact Fitbit they could not help after they tried and was only successful at  removing all the music I still had on my watch making my situation worse. After an hour with Fitbit chat they could not fix anything and disconnected me. Seems this has been a problem in the past with Fitbit I don't see any recent people complaining about it and I am mad enough to look for another company with a watch that can have music on it.  I have reinstalled everything numerous times unlinked & relinked my account and still nothing watch says it's syncing music the app shows that music is downloaded but nothing can be played .

 

Moderator Edit: Clarified subject

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‎10-14-2021 05:51 - edited ‎06-11-2023 13:31

‎10-14-2021 05:51 - edited ‎06-11-2023 13:31

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with Deezer before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for letting us know about this issue. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

I've moved your post to the Fitbit App Gallery board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-14-2021 05:51 - edited ‎06-11-2023 13:31

‎10-14-2021 05:51 - edited ‎06-11-2023 13:31

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with Deezer before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for letting us know about this issue. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

I've moved your post to the Fitbit App Gallery board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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