Versa 3 Coach app keeps trying to install

[cpe33]

Versa 3 keeps trying to install Coach app. I have 4 times factory reset the watch, uninstalled and reinstalled the Fitbit app and set up the watch as a new device. It is still trying to install the Coach App. Any ideas?

[Ebates]

Yeah I don't know how much longer that fix will be.
The health metrics are finally working.
Other than that I don't know

[Florentina]

I was hoping today's iOS app update might have included a fix for this...no such luck!!

Come on Fitbit, what are you waiting for?!

[SunsetRunner]

Same here. 50% battery after 24h without using GPS, training, etc.

[celiagmercer]

How many complaints are needed to make this a priority??? Please start working on this asap. This is draining the battery on my Pixel 5 like crazy! I have gone through Help & Support with no success. Your response sounds like it has been put on a back burner. I am so disappointed in Fitbit right now. 

[Bladiator]

Hello,

My coach app keeps trying to install on my watch and I already read that this app will be totally removed from the gallery. So, I wanted to stop the installation and removed the app, how can I do, please ?

[se_0102]

Nothing has changed 

I receive this notification daily 

“ we were unable to update / install one or more apps try again later” 

It’s the coach app … 

Come Fitbit sort it out 

[SunsetRunner]

Yes I get that message several times a day for weeks now! Very annoying 

[SunsetRunner]

I don’t have any updates available so how does a person find out if they have the latest version?

[Bobgillan]

The Fitbit is glitching because IT keeps trying to update an app that is not there. Support has been notified by a hundred customers and still no fix. 

It has definitely not been fixed. Respond today Silvia, please. 

Moderator Edit: Formatting

[MarreFitbit]

Hi everyone. 

We‘re taking into consideration your comments and sentiments in regards to our products and services. Thanks for your reports about this issue after @SilviaFitbit's post, we are still looking into this. Once we have an update, we'll share it here.

Thanks for your patience and understanding. 

[Walkman55]

@MarreFitbit Don’t take it personal but this is getting ridiculous.

@SilviaFitbit announced a week ago that this issue has been resolved. Now, has it been resolved or not, or are you still ”looking into” it?

[Florentina]

Is this just a matter of Fitbit waiting until July 31, when Coach is shut down?! If not, it would be great if they could just allow us to delete it from the My Apps list on our phones. That would seem like a pretty simple solution to stop everyone from getting so annoyed with the company that we want to put all our devices in the bin…

It’s incidents like this that you remember when you’re upgrading devices. Loyalty works both ways. 

[Anya48]

Patience what choice do we have other than buying a different watch from someone else especially as it’s been going on now for weeks and all we get is we are working on it or it’s resolved when it clearly is not

Sent from my iPhone

[snowladyxx]

Everything is up to date, but it's still trying to install & I can't stop it. I don't want it anyway.

[Arb123]

I have checked that my app and firmware are both up to date but Coach will still not install on my Versa 3.

[Bobgillan]

So THIS is their response: “Too bad.”

 

[Bobgillan]

They’re not going to fix it they just told me:

 

[Bobgillan]

They aren’t gonna fix it. 

 

[Bobgillan]

They just wrote back and said they aren’t going to fix it. 

 

[Bobgillan]

Wait, where did you hear that the coach app will shut down on July 31st?  That would be great if that solved this.