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Versa 3 won't connect to my Bitmoji

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‎05-01-2023 04:39 - last edited on ‎05-01-2023 07:22 by Fitbit Moderator

‎05-01-2023 04:39 - last edited on ‎05-01-2023 07:22 by Fitbit Moderator

Hey y'all. So I am trying to connect my bitmoji to my Versa 3, and it's taking forever!! I did a factory reset and everything, so it's like new out of the box, and I have been "teleporting" my bitmoji for an hour and a half. Is it supposed to take that long? Did I maybe do something wrong?

 

 

Moderator Edit: Clarified subject

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‎05-01-2023 07:29 - edited ‎06-03-2023 04:55

‎05-01-2023 07:29 - edited ‎06-03-2023 04:55

Hi there, @Ashley817. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

In addition to the steps you've done, please try the following:

1) Remove the clock face
2) Go to phone app settings and clear Fitbit cache
3) Disconnect partner apps in Snapchat
4) Log out of Snapchat
5) Go to phone app settings and clear Snapchat cache
6) Open Fitbit app, install Bitmoji clock face
7) Connect to Snapchat - you will be asked to login Snapchat for the connection to Fitbit - if this doesn't happen, teleport will not be successful.

I've moved your post to the Fitbit App Gallery board for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-01-2023 07:29 - edited ‎06-03-2023 04:55

‎05-01-2023 07:29 - edited ‎06-03-2023 04:55

Hi there, @Ashley817. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

In addition to the steps you've done, please try the following:

1) Remove the clock face
2) Go to phone app settings and clear Fitbit cache
3) Disconnect partner apps in Snapchat
4) Log out of Snapchat
5) Go to phone app settings and clear Snapchat cache
6) Open Fitbit app, install Bitmoji clock face
7) Connect to Snapchat - you will be asked to login Snapchat for the connection to Fitbit - if this doesn't happen, teleport will not be successful.

I've moved your post to the Fitbit App Gallery board for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes