Versa apps and clock faces won't load

[SunsetRunner]

When trying to select an app in the app store to install onto my Versa, while using the Android app, the only thing that happens is a glitching loading circle. I also cannot view app pages for installed apps either.

Device is up to date and syncing fine. Phone is fully updated. Fitbit app is current for Android 6 devices. I've cleared caches, data, logged in and out, restarted, factory reset phone and fitbit, and have plenty of free space on both devices.

 doesn't work on windows either.

Moderator edit: merged replies

[CarrieLou]

I regularly change the watch face on my Versa with no problem, but now for some reason when I choose a new face on the app it gets stuck on a white screen with a turning circle in the middle.  My Versa is syncing fine and data is updating but it won’t connect to change the watch face like it always used to.  I have restarted the watch and my phone, I have reset the device and the Bluetooth and even reinstalled the device and app, nothing makes a difference. Please can anyone help?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @SunsetRunner, welcome to the Community Forums. I'm sorry to hear about the inconveniences you've been having to downloading apps and clock faces to your Versa. I appreciate you've already taken the time to troubleshoot this issue prior to posting here. 

If you're still having difficulties with the App Gallery, please confirm that you've tried the steps below as described: 

1. Make sure Fitbit app  and Versa version are up-to-date.
2. Restart your Versa 
3. Switch to another clock than the one you want to switch to using the clocks app, as well as in the gallery choose the same clock face. Once syncs complete, it should get past the switching state.
4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
5. Restart Bluetooth
6. Trigger a regular sync.

I'm looking forward to your response, keep me posted.

[runningflight]

I've followed the steps you outlined, and I'm still facing the same issue. Any advice? I'd love be able to sync my calendar / agenda and change my watch face.

[MarreFitbit]

Hi there @runningflight, welcome on board. Thanks for letting us know about this issue. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

[Maximo_Blazquez]

Hi, I'm having the same issue with my windows 10 laptop, is it possible that it has something to do with my computer or the app?

[MarreFitbit · Accepted solution]

Hi there @Maximo_Blazquez, welcome to the Community Forums. 

Regarding your inquiry about changing your clock faces through a Windows 10 computer, please note to do so you'll need to use the Fitbit app on a compatible device from this list. With your computer running Windows 10, you will be able to sync but it is not possible to change clock faces; since it will need the correct Bluetooth connection. You will find more instructions on how to do so here: How do I change the clock face on my Fitbit device?

Let me know if you have any questions present. 

[Zakhour]

Me too

[Zakhour]

So am I. I can not open gallery on fitbit app on phone for 6 months ago. How long will it continue with this problème. I will try to change this watche 

[Tilallrwon]

Same issues

[Guy_]

Hi @Tilallrwon  this may help No internet connection  even though the phone is seemingly connected to the internet. @Zakhour  may be the same for you, if not already resolved.