Weather app won't update on my Versa 2

[Tonkat]

My Versa 2 weather app not working, it says I need to Sync the FitBit mobile app to update. I’ve tried everything . 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Tonkat. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. 

While reading your post I was wondering if you were using another Fitbit device previously? If so, did remove that Fitbit device from your phone's Bluetooth settings before using your Versa 2? If you haven't done so, please try the following steps:

• Unpair your previous Fitbit device and Versa 2 from your phone's Bluetooth and Fitbit app.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your new Versa 2 again.
• If there is no connection, restart your Versa 2.

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Once the above has been done, please check the following settings:

• Location services must be turned on for the Fitbit app. For instructions, see How do I use GPS on my Fitbit device?
• The Fitbit app must remain running in the background on your phone.

If you change locations, sync your device to see your new location in the Weather app. If you're running into syncing difficulties, see Why won't my Fitbit device sync?

I've moved your post to the Fitbit App Gallery board for organization purposes.