Weather app won't update on my Versa 4

[Kma35han]

Hi everyone, I’m new to the Fitbit community and am having trouble accessing my weather data on my versa 4 watch. My watch is synced to my Fitbit app and to my phone. My Bluetooth is working and my watch is synced to that as well. What do I do? Thank you in advance for your help! 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Kma35han. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

Please try the following in the order listed:

• Unpair your Versa 4 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 4.
• If there is no connection, restart your Versa 4.
• Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Once the above has been done, please check the following settings:

• Location services must be turned on for the Fitbit app. For instructions, see How do I use GPS on my Fitbit device?
• The Fitbit app must remain running in the background on your phone.

If you change locations, sync your device to see your new location in the Weather app. If you're running into syncing difficulties, see Why won't my Fitbit device sync?

I've moved your post to the Fitbit App Gallery board for organization purposes.