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"Oops. Looks like there's no internet connection" when trying to download a clock face on Versa 3

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‎11-28-2022 11:35 - last edited on ‎11-28-2022 12:37 by Fitbit Moderator

‎11-28-2022 11:35 - last edited on ‎11-28-2022 12:37 by Fitbit Moderator

The apps section on my fitbit app won't work and says "not connected to internet" even though I am connected to the Internet. Because of this I cannot change my background or any of the apps I have on the device.

 

 

Moderator Edit: Clarified subject

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‎11-28-2022 12:36

‎11-28-2022 12:36

Hi there, @Cloga. Welcome to the Community Forums. Thanks for the details provided in your post abut the issue with the Fitbit App Gallery. 

 

The "Oops no internet connection" issue can be caused by the use of the following on your phone:

 

  • VPN
  • AdBlock software
  • Security software
  • Private DNS

I've moved your post to the Fitbit App Gallery board for organization purposes.

 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎11-28-2022 12:36

‎11-28-2022 12:36

Hi there, @Cloga. Welcome to the Community Forums. Thanks for the details provided in your post abut the issue with the Fitbit App Gallery. 

 

The "Oops no internet connection" issue can be caused by the use of the following on your phone:

 

  • VPN
  • AdBlock software
  • Security software
  • Private DNS

I've moved your post to the Fitbit App Gallery board for organization purposes.

 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎11-29-2022 14:24

‎11-29-2022 14:24

 

Try these steps in "Phone Settings" :

 

  •   Connections → More Connections  → VPN If any VPN is listed, remove it, or set it to "none"
  • Connections → More Connections  → Private DNS Set it to "Automatic", or "None"
Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows
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