help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

versa weather app not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-18-2018 16:00 - last edited on ‎08-21-2018 08:31 by Moderator Alum

‎08-18-2018 16:00 - last edited on ‎08-21-2018 08:31 by Moderator Alum

hi! so i got my fitbit versa yesterday and set it up, but the weather app is refusing to work. all it will say is "no location information got to the fitbit mobile app to set up weather" i have all day sync on and the location is on on my phone. i somehow deleted "current location" (the set up page says you can't, but i did, so idk...) any suggestions?

 

Moderator Edit: Added Labels

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎08-18-2018 16:04

‎08-18-2018 16:04

I'm having a similar problem...in that when I open the app, it says that I need to sync to the app to update...which I then do, and nothing happens. 

Best Answer
0 Votes

‎08-18-2018 16:23 - edited ‎08-18-2018 16:30

In response to jackson2k14

‎08-18-2018 16:23 - edited ‎08-18-2018 16:30

The weather app is, shall we say, a bit recalcitrant. It works sometimes and on some setups, and with others it eventually throws a hissy fit and stops updating. Then for no reason at all, sometimes it comes back again. 

 

I believe Fitbit is aware of the issue and has been working on fixing it.

 

Edit: When the app allows it (which is spasmodic), I've found adding or removing a location can reset it and it works for another day or so, maybe.

Best Answer