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Problem uploading picture

‎02-02-2020 09:06

‎02-02-2020 09:06

I've been having a problems for Months on this. The App won't let me upload a profile picture. I'm trying to change it but the picture is still the same! What is wrong with the App? 

Adreyn
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‎03-24-2020 05:07 - edited ‎03-25-2020 03:41

‎03-24-2020 05:07 - edited ‎03-25-2020 03:41

Hi @VersaGirl 

 

Which phone do you have? IOS, Android..? Make sure the latest Fitbit App version is installed. Have you tried changing your profile picture on the computer?

 

On Fitbit.com after logged into your account, from the dashboard, click your avatar picture icon in the upper right corner of the screen to open your profile page.

 

Schermafbeelding 2020-03-24 om 13.03.14.png

 

By your avatar picture (above your name), click the camera icon to change your picture.

 

Hope it helps

 

 

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‎03-26-2020 08:18

In response to SunsetRunner

‎03-26-2020 08:18

Yes, I've tried all of that. I have an Huawei H1611.

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Adreyn
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