Beginner Running program force closing

[k_craigo]

I started the beginner running guided program and made it to week 2. However now when I go to open the program from my home screen it tries to load but quickly force closes back to my home screen. I am unable to open it to quit to program. I have tried going back to the guided program section and opening there but that does the same thing. I have tried restarting my phone, as well as uninstalling and reinstalling both the fitbit and fitbit coach app.

Moderator edit: Updated subject for clarity 

[Ensley]

The Beginner Running guided program won’t open. I just completed my first week and I think the final workout was logged but when I click on the program from my home screen, it just kicks back to the home screen. And when I go through the Discover page it’ll say it’s “in progress” but once I click open it just takes me back to the home screen once again. 

I’ve tried force quitting the the FitBit app and restarting my phone. I’d really love for this program to work again since I was really enjoying it. 

had anyone had a similar problem and fixed it or does anyone know if an update is coming to fix this issue?

[SilviaFitbit]

@k_craigo Welcome back to the Community. 

Thanks for the details mentioned and the troubleshooting tried prior to posting. 

In order to further investigate this, please provide me with the phone model and version installed. Have you experienced this with any other Guided Program?

Keep me posted. 

[Creatress]

I have this issue as well, in the iOS version of the app on my iPad. I restarted the app and the iPad, but selecting ANY Guided Program shuts the whole app down. 😓 I’d like to have access to the Guided Programs.

[k_craigo]

I am on an I phone.I am not sure how to find out what version is installed? I am now able to open the program after not doing any additional trouble shooting. However, when i now go to click on the workout listed for the day it takes me to the main menu of exercises instead of the one that I should be doing for the day.

[newbouldmd12]

Hi k_craigo,

I’m experiencing this as well. On Saturday was meant to be my ‘Mindful walking’ audio guided workout and today was meant to be my ‘10-minute core strength’ workout but these couldn’t be found on the Fitbit coach app

[JasminePepp]

So, last week, this program opened on my phone just fine.  Saturday, this program began giving me a message that states "We are having trouble connecting to our servers.  Please try again."  I tried several times over the weekend, and again this morning, as today is day 1 of the 3 where I need to do the workout in order for it to count.  I cannot get this program to open, and in the FitBit Coach App, it just says it is "in Progress" but won't let me open up today's workout.  This does not leave me with a warm feeling to renew this Premium Membership...

Moderator edit: Updated subject for clarity 

[Glazier213]

Hey! I recently started the Beginners’ Running course and I’m having problem of reaching it in app, see attached video.

Can anybody help?

(Can’t add video so here’s a link to google photos)

Itai

[SilviaFitbit]

@JasminePepp Welcome to the Community. 

Thanks for sharing the error message you were receiving. I appreciate that you tried during to do the workout over the weekend. 

I see where you're coming from. I would like you to log out of the Fitbit app and force quit it. After this please log back in and check if you're able to do the workout.

If you keep experiencing the same, please attach a screenshot to your next reply. 

Let me know the outcome. 

[JasminePepp]

I logged out. Force stopped the app. Then logged back in and still it gives
me the same error for 4 days now...

[JasminePepp]

I followed your directions, and the error message is the same that I have been receiving for the past 4 days now... "We are having trouble connecting to our servers. Please try again. See screenshot attached. 

[JasminePepp]

Sylvia, I replied as requested, but have received no further response. Is this issue being resolved? I am now a week behind on these workouts. I did join the Running workout yesterday, and that seems to work fine. I didn't want to do this program until I completed the Beginner Running program.

[SilviaFitbit]

@Glazier213 Welcome to the Community. Sorry for the delayed reply. 

Thanks for getting in touch about this.

I appreciate the video attached, however, I'm not able to check it out. Please attach an image of what you're experiencing following the tips on this post. 

In the meantime, please try logging out from the app and force quitting it. After this, open the Beginner's running program and check if it runs properly. 

Keep me posted. 

[Glazier213]

Hey, I tried force quitting and reinstalling, still the problem persists. Here’s an updated link:

https://photos.app.goo.gl/XQDnj2pEr9XmVb9G7

Itai

Sent from my iPhone

[RenayR]

I’m having the same problem. I started week 2 and originally I was able to get in but the app crashed and now it takes me back to my “today” page every time I try to open the program. The only thing I haven’t tried is deleting the Fitbit app and reinstalling on my phone. 

[LouiseImpey]

I am having the exact same problem...

[JasminePepp]

Thank goodness I am not the only one!

[BusheBoy]

I’m having the same issue but for the Run Training course, just entered the 2nd week. When I click into the course it just just reloads the same screen. Tried relaunching the app, turning off my phone but still does the same thing. 

[startingbad]

Why are there so many issue with the premium guided program? Is this a new feature or are the issues related to the 90 days free trial? These guided programs sound amazing and I was really considering getting the monthly subscription after the free trial but for the past 3.5 weeks I was unable to use the Guided program feature which is the most appealing to me. This doesn’t sound like good marketing to get people hooked. It’s a bit frustrating instead

Moderator edit: Updated subject for clarity 

[Adam2312]

I have the same issue. Deleting and re-installing the Fitbit app did NOT resolve the issue.