I was billed for premium services which I never received. After weeks of of contacting support, submitting ALL the information that was requested, actually being laughed at by one customer support member for something that was later confirmed to be their error, “escalation teams” not responding or following up, supervisors not following up, a team member confirmed there was an issue when the account was created on their end. I’ve since been told I won’t receive a refund even though it was a company side issue. “We don’t offer refunds for premium services” and yet another “escalation” promise. I can’t even see an active subscription to cancel it, neither can they, so I’ve been billed again.
Buy ANY other platform for your fitness tracker needs. There is no value in a company like this for the consumer.
I’m just blocking them from my bank side. Absolute garbage tech side and customer service. Their customer support people have all the power of a day one greeter at Walmart to resolve issues. Which is a process and procedure problem that belongs to management.
Moderator edit: Updated subject for clarity and label.
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