Topics with Label: Fitbit Premium

where is my Dec 2025 sleep animall?

I'm using a beta public preview, in case that matters, but I don't see the animal under my monthly sleep score chart. Is it gone?

App public preview

Has anyone noticed that swim workouts, either pool or open, do not calculate cardio load in the public preview? I can switch the standard app and it shows cardio load but not in the public preview with the AI "coach"

Premium plan

What is left if I don't go PREMUM. I'm old so I need a TLC explanation. Thanks

Charged for premium trial period

I signed up for the 6 month free trial and I was charged $79.99 this morning! What about the free trial period?

How to add custom exercises on Pixel Watch 4 (Wear OS 6)?

Hi everyone,Few days ago I purchased Pixel Watch 4 with Wear OS 6, and I’ve noticed there’s no way to add or customize exercise types in the Fitbit app on the watch. For example, I often play Floorball witch is similar then Indoor hockey and on my ti...

6-monatige Premium-Testversion kann nicht aktiviert werden

Hello, I have a problem. I already had a premium trial membership in 2021 and was a premium subscriber until last year. I would like to have the trial version again to possibly take out a subscription again, but I could not activate it and my bank ac...

Inquire about Premium Trial

So I currently own a Pixel watch 3 which came with its own 6 month trial of fitbit premium. It hasn't been a complete month since, and now I am thinking of purchasing Pixel 10 Pro XL which itself comes with a 6 month fitbit premium. Would it be possi...

Premium Wellness Report

Dear Fitbit Community, In our continued goal to bring you the best possible experiences, we're making some adjustments to Fitbit Premium. Starting today the Wellness Report feature will no longer be available via the web. You still have access to al...

Mindfulness session records waking heart rate instead of session end

After falling asleep to a mindfulness session (used as intended at night), it awaits me ending the session upon waking up in the morning. So the heart rate difference is recorded at the start of the session but then its mentioned that the session was...

Why is it not possible to view coach workouts on the pixelwatch 3

it's nice ot have all the workout videos on the fitbit coach. However, would be great to watch these workouts directly on the pixelwatch to exercise rather than having to use the smartphone. I'm used from Garmin that I can download specific trainign ...

Compare Charts does nothing?

When I select the compared charts function, and checkboxes appear for me to select the various charge to compare, then I can swipe down and close that, nothing happens. It says that charts can be compared on top of one another, but none of the chart...

Is fitbit app premium version worth it?

Hi , how has been your experience like with the premium version of the fitbit app? I am a new user to the pixel watch. Without paying for the premium I do get the sleep readiness score, stress management score, history etc.I do not plan to use any gu...

Workout recommendations on Fitbit Premium are not tailored

First I noticed that Fitbit Premium workout recommendations contradict my daily readings for readiness, cardio load, sleep etc. Then I noticed that the set of workouts remains the same, doesn't matter whether I exersised, was sick, put on weight, ha...

Question

Hi, I work for a company where we give all staff fitbits. Is there a way to have one master account that can see each individuals data?

Transferring account to new phone

How can I transfer the account for my Versa numeral four and the data in my account from my old iPhone to my new iPhone.? I have been struggling with this for hours.

Cancelling Premium Subscription

Hi, I need help please to cancel the premium membership on my Fitbit that appears to be active in the app but when I go to manage subscription and then tap cancel subscription there are no subscriptions to be found. I’m frustrated as I will be billed...

Resolved! Sleep Animal history missing 2025. Where to find?

The old posts on sleep animal history no longer apply so asking agin. How do I access Sleep Animal prior months history?

How to cancel the 6-month free Fitbit Premium early before 6 month deadline

I bought the Charge 6, and I didn't activate the Premium when I set up the Charge 6 on my iphone, but showed the Premium is active, I would like to cancel the premium before the end of six month trial, but can't find the way to do it. the Fitbit app ...

Payment Declined

My payment has been declined for Fitbit Premium. Now they are telling me they will cancel my subscription. I have more than enough money on my card. Any suggestions on how to resolve this? Thank you!

Sleep profile doesn't match logs

I recently upgraded to premium in August and was very interested in the sleep profile feature. However when I got my first sleep profile for August, the profile says I was averaging only 44 minutes of deep sleep per night. However, my logged data sho...

My experience with Premium Free trial and iOS

My new fitbit came with a 6 month free trial premium subscription. I tried to activate it but my card was charged right away. I contacted fitbit but said it was an issue with Apple. I contacted Apple and they said it was an issue with Fitbit. Out of ...

A fitbit account associated with mine

Trying to switch to Google but am stymied. I do pay for this service. Any help?

Wellness Report much better than export

I tried export as an alternative to the wellness report. It generated literally thousands of files. Not workable. Please bring back the wellness report. I won't have it for my MD appointment today, but maybe next year. Ernie Beffel

Unable to access Fitbit Premium Free Trial

I bought a new device and I am unable to use the Fitbit premium free trial. When I try to redeem in app it says I am ineligible for the trial. Has anyone else had this issue and resolved it? Support says it is because I was a Fitbit Premium member i...

Excluding Seniors and Disabled from Workouts

Fitbit premium needs to build in accessible workouts for seniors and people who live with limitations that keep them from performing at the levels of 30 and 40 year olds. As the mean age for tech-savvy people increases, Fitbit is excluding more and m...

Strava calories not syncing correctly

Every Strava ride I do syncs fine, except for the calories. Each MTB ride burns anywhere from 1000 to 3000 calories, but Fitbit always puts it down as 90 to 100 calories burned. Even if Fitbit was calculating its own calories, this is way off for 1...

No Sleep Animal Despite more than 14 nights logged the last two months

Yet another premium feature that just doesn't work anymore. In July 2025 I had 31 nights of sleep logged but no sleep animal. Are others experiencing this and can it be fixed?

6 months free premium trail

just sign up 6 months free premium trail but it does not show on my fitbit. What is wrong? I have received the confirmation from google store.

Google lost my data

Well, really, congrats to google.I had Fitbit data since 2016 on my account.Today I just found they erased up to 2024.I lost all my data (yeah I did some backup time ago, hope to find something).Still, another huge decline. Why bother to buy Fitbi...

Migration issue to Google

I have had a premium Fitbit account for many years. I have used an email that my business gave me because I did not have any other email address at the time. When I try to migrate to my personal google account that I set up a few years ago I get an...

Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

How can I activate my free trial?

I buy a new inspire 3 that state includes a 6-month Premium membership as returning Premium users. I already set devive on my account but I dont see the option to activate trial with device activation. Please step by step guide or help will be highly...

Nights logged for sleep animal disappeared from app

Hi all I have the sense 2 I signed up to the trial of premium nearly 2 weeks ago and was getting sleep logged until yesterday where it had disappeared from the app I have closed the app and reopened and I sync it every day anyone have any ideas? than...

Unwanted Fitbit Subscription

I had already cancelled my Fitbit Premium Subscription worth ₹999 on 6th September 2025 but it still got deducted on 7th September ₹999. How is it reasonable and how will I get my refund?

Ported fitbit account to "wrong gmail", upgraded to pixel 3, now watch won't synch

The title is the TLDR but buckle up, this ride is going to be bumpyAt some point last year, Fitbit forced me to port my account to gmail. Not realizing this was a permanent decision with significant effects on my account and it's functionality, I cho...

Sleep lab eligibility

I received a msg that I am no longer eligible for Sleep Lab and to regain access I need to correct issues by 8/21 but it does not tell me the issue? What do I do?

Why is fitbit betraying Loyal users? 10 years lost data!

Fitbit seems to be in terminal decline under google. I have been a faithful premium subscriber since 2012 - have continued to stay loyal because well - thats my continuous data archive.In 2019 I went through a weight lost transformation, and was SOOO...

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Resolved! Sleep Animal history missing 2025. Where to find?