Can't cancel my Premium Subscription
I can't cancel my membership
Forum Posts
Not eligible for free trial
Trying to purchase Fitbit premium. Message comes up not eligible Moderator Edit: Remove Personal Information
Share Your Voice! Help Us Improve the Google Community Experience
Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...
Premium Wellness Report
Dear Fitbit Community, In our continued goal to bring you the best possible experiences, we're making some adjustments to Fitbit Premium. Starting today the Wellness Report feature will no longer be available via the web. You still have access to al...
Promote Fitbit Premium Student Discount
Fitbit should promote college age students wearing their products for sleep insights and step goals for mental health and studying purposes. We can't afford this expense every year of college, we can prove enrollment! Spotify does this. Moderator Edi...
Cancel Premium Subscription
I have been speaking with customer service for 2 days online and on the phone and no one can cancel my subscription. I am not able to cancel it because I don't see any current subscriptions in Google Play. I have tried everything I can think of, but ...
Snoring data is missing again - today and all historic data.
All snoring data is missing from the app, it's not blank it's just not there to view. I've raised it with help chat but they're not aware of an issue.
Runners using FItbit with their Pixel Watch 3 (training plan)
I see "Health Connect" now does sync Fitbit with Runna.Is there any smart way to get a structured training plan onto my Pixel Watch 3 integrating them into the native Fitbit run exercise?I know we can make a one-off structured running workout ourselv...
Sleep Meditations continue to announce every hour "peaceful sleep" - disrupting my peaceful sleep.
Originally posted as "Coach | Mindfulness | Sleep Meditations - Waking me up every hour!Originally posted March this year. No help was offered. No solution offered. Now no replies or comments are allowed. All have been disabled. What is the fix, here...
Why is fitbit betraying Loyal users? 10 years lost data!
Fitbit seems to be in terminal decline under google. I have been a faithful premium subscriber since 2012 - have continued to stay loyal because well - thats my continuous data archive.In 2019 I went through a weight lost transformation, and was SOOO...
Free Premium trial won't activate
Just bought a new FitBit Charge 6. Everything says it's supposed to come with a free 6-month trial of Premium, but there's no option in the app for a free trial - just the annual and monthly plans. Checked online, says it's supposed to be available. ...
cannot remove Fitbit Labs ads from home screen
I cannot remove the Fitbit Labs ads from the home screen. I delete all of the other reminders, but there seems to be no way to get rid of the space hogs.
Your Daily Picks won't update
Why is my daily picks not updating and have been the same exercise for what seems like a week now? Moderator Edit: Clarified subject and updated label
Unable to get deeper insights on premium subscription
Hi,I took premium subscription but it doesn’t show any deeper insights of sleep like it used to, just the same screen as without premium; is there something I am missing?
Premium free trial
I just bought FitBit Charge 6 from Amazon. The description lists 6 month free premium trial. When setting up tracker, it shows 3 month free trial, as does the app receipt. Then, the welcome email says 6 month free trial. Which is it, 3 or 6?
A 10 plus YR member crushed I've lost all my distance & step cumulative data: Would Premium restore?
Re: After more than ten years of loyal Fitbit use and logging, I have been crushed to lose my cumulative trackingI have a goal (at my advancing age) to reach 24,901 miles (the distance around the world) in the distance/steps I have taken/tracked. The...
Seeking Discount or best offer for Fitbit premium
Is Fitbit premium included with Google one? My annual subscription is about to expire? Are there any returning discounts, military discounts, promotions or trials I can use ?
Cannot find concentration puzzle on Fitbit app
When I first opened Fitbit this morning I was presented with some sort of concentration puzzle, but I couldn’t do it as soon as I hopped out of bed! so I wanted to go back to it and now I can’t find it. It was something like look at this for five m...
Cannot redeem my Fitbit Premium free trial
I got a 6 month free trial of Fitbit with my Google Pixel, but I can't use it because there are no plans available when I try to get Fitbit Premium.What's the point of giving the free trial if the user can't actually use it?
Premium refund status
Hello, the returned funds were not transferred to my account, despite the fact that the subscription was canceled. I ask you to repeatedly repeat the refund if necessary I will provide data data. What is the problem? Why didn't they deliver money? If...
Resolved! UHC Medicare Supplement/Renew Active No longer supports Fitbit Premium subscription
Very disappointed to learn after at least a dozen phone calls between Fitbit and UHC Medicare that Fitbit Premium is no longer a benefit for UHC AARP Medicare Part B Supplement plan.
Sleep stages stopped reporting
Hi,As of Monday 30th Sept 2024, my Fitbit premium app has stopped reporting the useful sleep data of “deep sleep”, “REM”, “light sleep” and “awake”. It now reports sleep, restlessness and awake. Totally useless data as far as I’m concerned as it now ...
Free Trial and parental view
Around a month ago I got the Premium free trial for a year and also I added Fitbit to my Google account. But due to having parental controls, I can't use Fitbit app on my phone anymore because my parental controls does not allow me to log in and use ...
Didn't get free trial with new Charge 6 purchase
I bought a new Charge 6 and signed up for Premium, expecting a 6 month free trial. Instead I was charged full price for 12 months. Any ideas how to fix this?
Resolved! Fitbit premium subscription transfer
Received a notice recommending I switch over to using my Google account for my Fitbit. Am I able to transfer over my subscription for premium if I do this? And if so, how is that accomplished?
Activated Fitbit Premium "Free 6 months trial" for NEW and EXISTING customers - WRONGFULLY charged
Fitbit app is offering / pushing 6 months free trial advertisement of Fitbit Premium subscription to new and existing users. User should not be charged until after 6 months trial ends but Fitbit app immediately charges the user. I’ve had this experie...
How to review Premium Subscription information
Where do I find my subscription account info?! This used to be SO EASY on the old Fit Bit Dashboard. I could see everything I needed in one place. Now I have to deal with tons of AI generated junk going in circles. I just want to see my account a...
My opinion on the Fitbit app
I got a subscription to Fitbit premium when I got my Versa 4, Love the way]\tch, but the app sucks. The syncing with my fitness pal is very unreliable, often registering multiple entries and sometimes not registering at all. Other times workouts and ...
Resolved! Fitbit Premium being charged for old account
I was recently charged $89 for Fitbit Premium. I do not have Fitbit Premium associated with my Gmail account although I did have it for a while with the previous email associated with the account (before the merge). I called and confirmed that no Pre...
Integrate and sync Versa 4, Strava, Zwift, Wahoo and Health Connect
Has anyone been able to cycle using a Wahoo GPS computer upload to Strava (which I can do) then I would like for that information to sync with Health Connect premium specifically the cardio load and daily activity. My Zwift rides will show up in Stra...
Resolved! How to see steps on home screen
My main use for my Fitbit is as a step counter. When I open the app, the prominent information displayed is my heart rate range for that day. To get to steps I have to scroll down. So it makes it difficult to flick through day by day to work out whil...
Resolved! How often are new Fitbit classes added?
How often are new Fitbit classes added? Moderator Edit: Clarified subject
Resolved! Is Fitbit Premium discontinuing Les Mills workouts?
I can't access my favorite lesmills workouts, is it being discontinued? I feel like the value of fit bit premium has gone way down. What am I paying for? Moderator Edit: Clarified subject
Double billing for Fitbit Premium
do do I get in touch with someone about being double billed for the premium service for my Fitbit app on my iPhone? os there a number or email ? does this have to through Apple ?
Premium recipes needs measurements!
Please can Fitbit include written measurements and method on how to make their recipes. The videos are as useful as a chocolate teapot. I know how to insert ingredients into a blender to make a smoothie, the thing I do not know is how much of each in...
How do I redeem Fitbit Premium card?
How do you redeem a premium card that was purchased in store? I have the card, but google is not recognizing it. Any help would be greatly appreciated. TIA Moderator Edit: Clarified subject and updated label
Resolved! Cannot export my Fitbit account data
All my Fitbit data disappeared before the upgrade to Google smartwatch. To recover they suggest under Settings finding Export Your Account Archive but no such thing exists. How do I Request my data? Moderator Edit: Clarified subject
Resolved! Cannot unsubscribe as I don’t recall the Apple ID used
I changed my Apple ID and now I can’t remember which previous ID I used it for fitbit premium subscription. In this case how can I unsubscribe my fitbit Premium? or at least is it possible to tell me which apple id’s email link to my fitbit premium s...
Resolved! Setting up free premium access
It's really frustrating that I am unable to use the 6 month free trial of premium access. It wasn't made clear that the offer has to activated within a short time of purchasing the fitbit. It's especially annoying if the fitbit was a gift and the tim...
Resolved! Unable to share/cast Premium workouts to TV
Hi, I have found out this morning, the screen share/cast option is not available from the exercise videos anymore. I still can cast using the phone in-built feature, but in much lower quality and not as convenient. I have Pixel 7 phone. Why is this f...