Question
Hi, I work for a company where we give all staff fitbits. Is there a way to have one master account that can see each individuals data?
Forum Posts
Why is it not possible to view coach workouts on the pixelwatch 3
it's nice ot have all the workout videos on the fitbit coach. However, would be great to watch these workouts directly on the pixelwatch to exercise rather than having to use the smartphone. I'm used from Garmin that I can download specific trainign ...
Premium Wellness Report
Dear Fitbit Community, In our continued goal to bring you the best possible experiences, we're making some adjustments to Fitbit Premium. Starting today the Wellness Report feature will no longer be available via the web. You still have access to al...
Transferring account to new phone
How can I transfer the account for my Versa numeral four and the data in my account from my old iPhone to my new iPhone.? I have been struggling with this for hours.
Cancelling Premium Subscription
Hi, I need help please to cancel the premium membership on my Fitbit that appears to be active in the app but when I go to manage subscription and then tap cancel subscription there are no subscriptions to be found. I’m frustrated as I will be billed...
Resolved! Sleep Animal history missing 2025. Where to find?
The old posts on sleep animal history no longer apply so asking agin. How do I access Sleep Animal prior months history?
How to cancel the 6-month free Fitbit Premium early before 6 month deadline
I bought the Charge 6, and I didn't activate the Premium when I set up the Charge 6 on my iphone, but showed the Premium is active, I would like to cancel the premium before the end of six month trial, but can't find the way to do it. the Fitbit app ...
Payment Declined
My payment has been declined for Fitbit Premium. Now they are telling me they will cancel my subscription. I have more than enough money on my card. Any suggestions on how to resolve this? Thank you!
Sleep profile doesn't match logs
I recently upgraded to premium in August and was very interested in the sleep profile feature. However when I got my first sleep profile for August, the profile says I was averaging only 44 minutes of deep sleep per night. However, my logged data sho...
My experience with Premium Free trial and iOS
My new fitbit came with a 6 month free trial premium subscription. I tried to activate it but my card was charged right away. I contacted fitbit but said it was an issue with Apple. I contacted Apple and they said it was an issue with Fitbit. Out of ...
A fitbit account associated with mine
Trying to switch to Google but am stymied. I do pay for this service. Any help?
Wellness Report much better than export
I tried export as an alternative to the wellness report. It generated literally thousands of files. Not workable. Please bring back the wellness report. I won't have it for my MD appointment today, but maybe next year. Ernie Beffel
Unable to access Fitbit Premium Free Trial
I bought a new device and I am unable to use the Fitbit premium free trial. When I try to redeem in app it says I am ineligible for the trial. Has anyone else had this issue and resolved it? Support says it is because I was a Fitbit Premium member i...
Excluding Seniors and Disabled from Workouts
Fitbit premium needs to build in accessible workouts for seniors and people who live with limitations that keep them from performing at the levels of 30 and 40 year olds. As the mean age for tech-savvy people increases, Fitbit is excluding more and m...
Strava calories not syncing correctly
Every Strava ride I do syncs fine, except for the calories. Each MTB ride burns anywhere from 1000 to 3000 calories, but Fitbit always puts it down as 90 to 100 calories burned. Even if Fitbit was calculating its own calories, this is way off for 1...
No Sleep Animal Despite more than 14 nights logged the last two months
Yet another premium feature that just doesn't work anymore. In July 2025 I had 31 nights of sleep logged but no sleep animal. Are others experiencing this and can it be fixed?
6 months free premium trail
just sign up 6 months free premium trail but it does not show on my fitbit. What is wrong? I have received the confirmation from google store.
Google lost my data
Well, really, congrats to google.I had Fitbit data since 2016 on my account.Today I just found they erased up to 2024.I lost all my data (yeah I did some backup time ago, hope to find something).Still, another huge decline. Why bother to buy Fitbi...
Migration issue to Google
I have had a premium Fitbit account for many years. I have used an email that my business gave me because I did not have any other email address at the time. When I try to migrate to my personal google account that I set up a few years ago I get an...
Share Your Voice! Help Us Improve the Google Community Experience
Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...
How can I activate my free trial?
I buy a new inspire 3 that state includes a 6-month Premium membership as returning Premium users. I already set devive on my account but I dont see the option to activate trial with device activation. Please step by step guide or help will be highly...
Nights logged for sleep animal disappeared from app
Hi all I have the sense 2 I signed up to the trial of premium nearly 2 weeks ago and was getting sleep logged until yesterday where it had disappeared from the app I have closed the app and reopened and I sync it every day anyone have any ideas? than...
Unwanted Fitbit Subscription
I had already cancelled my Fitbit Premium Subscription worth ₹999 on 6th September 2025 but it still got deducted on 7th September ₹999. How is it reasonable and how will I get my refund?
Ported fitbit account to "wrong gmail", upgraded to pixel 3, now watch won't synch
The title is the TLDR but buckle up, this ride is going to be bumpyAt some point last year, Fitbit forced me to port my account to gmail. Not realizing this was a permanent decision with significant effects on my account and it's functionality, I cho...
Sleep lab eligibility
I received a msg that I am no longer eligible for Sleep Lab and to regain access I need to correct issues by 8/21 but it does not tell me the issue? What do I do?
Why is fitbit betraying Loyal users? 10 years lost data!
Fitbit seems to be in terminal decline under google. I have been a faithful premium subscriber since 2012 - have continued to stay loyal because well - thats my continuous data archive.In 2019 I went through a weight lost transformation, and was SOOO...
Tracking alero
Got replacement Fitbit and it will no longer track sleep
App issues
It sucks how much I have to pay yearly for the app to not work and support team to be of 0 assistance or help. Definitely considering switching to a different health tracker. Anyone have any suggestions
Can't cancel my Premium Subscription
I can't cancel my membership
Not eligible for free trial
Trying to purchase Fitbit premium. Message comes up not eligible Moderator Edit: Remove Personal Information
Promote Fitbit Premium Student Discount
Fitbit should promote college age students wearing their products for sleep insights and step goals for mental health and studying purposes. We can't afford this expense every year of college, we can prove enrollment! Spotify does this. Moderator Edi...
Cancel Premium Subscription
I have been speaking with customer service for 2 days online and on the phone and no one can cancel my subscription. I am not able to cancel it because I don't see any current subscriptions in Google Play. I have tried everything I can think of, but ...
Snoring data is missing again - today and all historic data.
All snoring data is missing from the app, it's not blank it's just not there to view. I've raised it with help chat but they're not aware of an issue.
Runners using FItbit with their Pixel Watch 3 (training plan)
I see "Health Connect" now does sync Fitbit with Runna.Is there any smart way to get a structured training plan onto my Pixel Watch 3 integrating them into the native Fitbit run exercise?I know we can make a one-off structured running workout ourselv...
Sleep Meditations continue to announce every hour "peaceful sleep" - disrupting my peaceful sleep.
Originally posted as "Coach | Mindfulness | Sleep Meditations - Waking me up every hour!Originally posted March this year. No help was offered. No solution offered. Now no replies or comments are allowed. All have been disabled. What is the fix, here...
Free Premium trial won't activate
Just bought a new FitBit Charge 6. Everything says it's supposed to come with a free 6-month trial of Premium, but there's no option in the app for a free trial - just the annual and monthly plans. Checked online, says it's supposed to be available. ...
cannot remove Fitbit Labs ads from home screen
I cannot remove the Fitbit Labs ads from the home screen. I delete all of the other reminders, but there seems to be no way to get rid of the space hogs.
Your Daily Picks won't update
Why is my daily picks not updating and have been the same exercise for what seems like a week now? Moderator Edit: Clarified subject and updated label
Unable to get deeper insights on premium subscription
Hi,I took premium subscription but it doesn’t show any deeper insights of sleep like it used to, just the same screen as without premium; is there something I am missing?
Premium free trial
I just bought FitBit Charge 6 from Amazon. The description lists 6 month free premium trial. When setting up tracker, it shows 3 month free trial, as does the app receipt. Then, the welcome email says 6 month free trial. Which is it, 3 or 6?