I have been speaking with customer service for 2 days online and on the phone and no one can cancel my subscription. I am not able to cancel it because I don't see any current subscriptions in Google Play. I have tried everything I can think of, but ...
Just bought a new FitBit Charge 6. Everything says it's supposed to come with a free 6-month trial of Premium, but there's no option in the app for a free trial - just the annual and monthly plans. Checked online, says it's supposed to be available. ...
Dear Fitbit Community, In our continued goal to bring you the best possible experiences, we're making some adjustments to Fitbit Premium. Starting today the Wellness Report feature will no longer be available via the web. You still have access to al...
Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...
I cannot remove the Fitbit Labs ads from the home screen. I delete all of the other reminders, but there seems to be no way to get rid of the space hogs.
Why is my daily picks not updating and have been the same exercise for what seems like a week now? Moderator Edit: Clarified subject and updated label
Hi,I took premium subscription but it doesn’t show any deeper insights of sleep like it used to, just the same screen as without premium; is there something I am missing?
I see "Health Connect" now does sync Fitbit with Runna.Is there any smart way to get a structured training plan onto my Pixel Watch 3 integrating them into the native Fitbit run exercise?I know we can make a one-off structured running workout ourselv...
I just bought FitBit Charge 6 from Amazon. The description lists 6 month free premium trial. When setting up tracker, it shows 3 month free trial, as does the app receipt. Then, the welcome email says 6 month free trial. Which is it, 3 or 6?
Re: After more than ten years of loyal Fitbit use and logging, I have been crushed to lose my cumulative trackingI have a goal (at my advancing age) to reach 24,901 miles (the distance around the world) in the distance/steps I have taken/tracked. The...
Is Fitbit premium included with Google one? My annual subscription is about to expire? Are there any returning discounts, military discounts, promotions or trials I can use ?
When I first opened Fitbit this morning I was presented with some sort of concentration puzzle, but I couldn’t do it as soon as I hopped out of bed! so I wanted to go back to it and now I can’t find it. It was something like look at this for five m...
I got a 6 month free trial of Fitbit with my Google Pixel, but I can't use it because there are no plans available when I try to get Fitbit Premium.What's the point of giving the free trial if the user can't actually use it?
Hello, the returned funds were not transferred to my account, despite the fact that the subscription was canceled. I ask you to repeatedly repeat the refund if necessary I will provide data data. What is the problem? Why didn't they deliver money? If...
Very disappointed to learn after at least a dozen phone calls between Fitbit and UHC Medicare that Fitbit Premium is no longer a benefit for UHC AARP Medicare Part B Supplement plan.
Hi,As of Monday 30th Sept 2024, my Fitbit premium app has stopped reporting the useful sleep data of “deep sleep”, “REM”, “light sleep” and “awake”. It now reports sleep, restlessness and awake. Totally useless data as far as I’m concerned as it now ...
Around a month ago I got the Premium free trial for a year and also I added Fitbit to my Google account. But due to having parental controls, I can't use Fitbit app on my phone anymore because my parental controls does not allow me to log in and use ...
I bought a new Charge 6 and signed up for Premium, expecting a 6 month free trial. Instead I was charged full price for 12 months. Any ideas how to fix this?
Received a notice recommending I switch over to using my Google account for my Fitbit. Am I able to transfer over my subscription for premium if I do this? And if so, how is that accomplished?
Fitbit app is offering / pushing 6 months free trial advertisement of Fitbit Premium subscription to new and existing users. User should not be charged until after 6 months trial ends but Fitbit app immediately charges the user. I’ve had this experie...
Where do I find my subscription account info?! This used to be SO EASY on the old Fit Bit Dashboard. I could see everything I needed in one place. Now I have to deal with tons of AI generated junk going in circles. I just want to see my account a...
I got a subscription to Fitbit premium when I got my Versa 4, Love the way]\tch, but the app sucks. The syncing with my fitness pal is very unreliable, often registering multiple entries and sometimes not registering at all. Other times workouts and ...
I was recently charged $89 for Fitbit Premium. I do not have Fitbit Premium associated with my Gmail account although I did have it for a while with the previous email associated with the account (before the merge). I called and confirmed that no Pre...
Has anyone been able to cycle using a Wahoo GPS computer upload to Strava (which I can do) then I would like for that information to sync with Health Connect premium specifically the cardio load and daily activity. My Zwift rides will show up in Stra...
My main use for my Fitbit is as a step counter. When I open the app, the prominent information displayed is my heart rate range for that day. To get to steps I have to scroll down. So it makes it difficult to flick through day by day to work out whil...
How often are new Fitbit classes added? Moderator Edit: Clarified subject
I can't access my favorite lesmills workouts, is it being discontinued? I feel like the value of fit bit premium has gone way down. What am I paying for? Moderator Edit: Clarified subject
do do I get in touch with someone about being double billed for the premium service for my Fitbit app on my iPhone? os there a number or email ? does this have to through Apple ?
Please can Fitbit include written measurements and method on how to make their recipes. The videos are as useful as a chocolate teapot. I know how to insert ingredients into a blender to make a smoothie, the thing I do not know is how much of each in...
How do you redeem a premium card that was purchased in store? I have the card, but google is not recognizing it. Any help would be greatly appreciated. TIA Moderator Edit: Clarified subject and updated label
All my Fitbit data disappeared before the upgrade to Google smartwatch. To recover they suggest under Settings finding Export Your Account Archive but no such thing exists. How do I Request my data? Moderator Edit: Clarified subject
I changed my Apple ID and now I can’t remember which previous ID I used it for fitbit premium subscription. In this case how can I unsubscribe my fitbit Premium? or at least is it possible to tell me which apple id’s email link to my fitbit premium s...
It's really frustrating that I am unable to use the 6 month free trial of premium access. It wasn't made clear that the offer has to activated within a short time of purchasing the fitbit. It's especially annoying if the fitbit was a gift and the tim...
Hi, I have found out this morning, the screen share/cast option is not available from the exercise videos anymore. I still can cast using the phone in-built feature, but in much lower quality and not as convenient. I have Pixel 7 phone. Why is this f...
I live in the UK, which is a market in whcih one of the benefits of Google One is sharing Fitbit Premium membership with family members. I have a Google One account with Fitbit Premium (and Nest Aware) included, and have added my wife to my Google fa...
The key feature, the only reason actually, I pay for premium has been broken for at least two weeks. Support keeps saying, "Just download the new version of the app" when I literally cannot do that; it's not been pushed to the Play store for me (Pixe...
Hi there, My most favorite meditation 'sleep is the best medicine' has disappeared from the fitbit app. This was a very important and helpfull mediation to fall asleep for me. If it cannot be added again to the app, can I find the audiofile somewhere...
Does anyone know the fix for generating the wellness report? I can request it but after that, no notification or download to my phone. Last time I did this successfully was June this year.I've already tried logging out, clearing the cache, reinstalli...
Les Mills workouts seem to have been removed..... please bring them back! Without these brands the premium membership is hardly worth the price for less features and brands like Les Mills.
The les mills workout video I follow disappeared from the app. It's not anywhere in the options is fitbit discontinuing some of the work out videos? Moderator Edit: Clarified subject and updated label