Forum Posts

Premium Wellness Report

Dear Fitbit Community,  In our continued goal to bring you the best possible experiences, we're making some adjustments to Fitbit Premium. Starting today the Wellness Report feature will no longer be available via the web. You still have access to al...

Premium free trial

I just bought FitBit Charge 6 from Amazon.  The description lists 6 month free premium trial. When setting up tracker, it shows 3 month free trial, as does the app receipt.  Then, the welcome email says 6 month free trial.  Which is it, 3 or 6?

Jonibev by Jogger
  • 332 Views
  • 1 replies
  • 0 votes

Resolved! Your Daily Picks won't update

Why is my daily picks not updating and have been the same exercise for what seems like a week now?   Moderator Edit: Clarified subject and updated label

Mels1965 by Jogger
  • 1871 Views
  • 22 replies
  • 38 votes

Concentration puzzle

When I first opened Fitbit this morning I was presented with some sort of concentration puzzle, but  I couldn’t do it as soon as I hopped out of bed!  so I wanted to go back to it and now I can’t find it. It was something like look at this for five m...

vee by Progression Runner
  • 150 Views
  • 2 replies
  • 2 votes

Cannot redeem my Fitbit Premium free trial

I got a 6 month free trial of Fitbit with my Google Pixel, but I can't use it because there are no plans available when I try to get Fitbit Premium.What's the point of giving the free trial if the user can't actually use it?

hanawa by Jogger
  • 106 Views
  • 1 replies
  • 0 votes

Premium refund status

Hello, the returned funds were not transferred to my account, despite the fact that the subscription was canceled. I ask you to repeatedly repeat the refund if necessary I will provide data data. What is the problem? Why didn't they deliver money? If...

Sleep stages stopped reporting

Hi,As of Monday 30th Sept 2024, my Fitbit premium app has stopped reporting the useful sleep data of “deep sleep”, “REM”, “light sleep” and “awake”. It now reports sleep, restlessness and awake. Totally useless data as far as I’m concerned as it now ...

a-level by Jogger
  • 7036 Views
  • 67 replies
  • 170 votes

Free Trial and parental view

Around a month ago I got the Premium free trial for a year and also I added Fitbit to my Google account. But due to having parental controls, I can't use Fitbit app on my phone anymore because my parental controls does not allow me to log in and use ...

Resolved! Fitbit premium subscription transfer

Received a notice recommending I switch over to using my Google account for my Fitbit. Am I able to transfer over my subscription for premium if I do this? And if so, how is that accomplished?

How to review Premium Subscription information

Where do I find my subscription account info?!  This used to be SO EASY on the old Fit Bit Dashboard.  I could see everything I needed in one place.  Now I have to deal with tons of AI generated junk going in circles.  I just want to see my account a...

TexSis by Jogger
  • 171 Views
  • 3 replies
  • 1 votes

My opinion on the Fitbit app

I got a subscription to Fitbit premium when I got my Versa 4, Love the way]\tch, but the app sucks. The syncing with my fitness pal is very unreliable, often registering multiple entries and sometimes not registering at all. Other times workouts and ...

Fitbit Premium being charged for old account

I was recently charged $89 for Fitbit Premium. I do not have Fitbit Premium associated with my Gmail account although I did have it for a while with the previous email associated with the account (before the merge). I called and confirmed that no Pre...

Resolved! How to see steps on home screen

My main use for my Fitbit is as a step counter. When I open the app, the prominent information displayed is my heart rate range for that day. To get to steps I have to scroll down. So it makes it difficult to flick through day by day to work out whil...

Loscarl by Jogger
  • 245 Views
  • 3 replies
  • 4 votes

Double billing for Fitbit Premium

do do I get in touch with someone about being double billed for the premium service for my Fitbit app on my iPhone? os there a number or email ? does this have to through Apple ? 

Premium recipes needs measurements!

Please can Fitbit include written measurements and method on how to make their recipes. The videos are as useful as a chocolate teapot. I know how to insert ingredients into a blender to make a smoothie, the thing I do not know is how much of each in...

Emsyson by Jogger
  • 196 Views
  • 2 replies
  • 4 votes

How do I redeem Fitbit Premium card?

How do you redeem a premium card that was purchased in store? I have the card, but google is not recognizing it. Any help would be greatly appreciated. TIA Moderator Edit: Clarified subject and updated label

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TNpayne by Jogger
  • 109 Views
  • 1 replies
  • 1 votes

Resolved! Cannot export my Fitbit account data

All my Fitbit data disappeared before the upgrade to Google smartwatch. To recover they suggest under Settings finding Export Your Account Archive but no such thing exists. How do I Request my data?   Moderator Edit: Clarified subject

Ze1 by Runner
  • 326 Views
  • 3 replies
  • 7 votes

Resolved! Cannot unsubscribe as I don’t recall the Apple ID used

I changed my Apple ID and now I can’t remember which previous ID I used it for fitbit premium subscription. In this case how can I unsubscribe my fitbit Premium? or at least is it possible to tell me which apple id’s email link to my fitbit premium s...

RTJJ by Jogger
  • 126 Views
  • 2 replies
  • 3 votes

Resolved! Setting up free premium access

It's really frustrating that I am unable to use the 6 month free trial of premium access. It wasn't made clear that the offer has to activated within a short time of purchasing the fitbit. It's especially annoying if the fitbit was a gift and the tim...

Rooz by Jogger
  • 141 Views
  • 2 replies
  • 3 votes

Resolved! Unable to share/cast Premium workouts to TV

Hi, I have found out this morning, the screen share/cast option is not available from the exercise videos anymore. I still can cast using the phone in-built feature, but in much lower quality and not as convenient. I have Pixel 7 phone. Why is this f...

Laszlo1981 by Recovery Runner
  • 6592 Views
  • 111 replies
  • 232 votes

Resolved! Sharing Fitbit Premium through Google One

I live in the UK, which is a market in whcih one of the benefits of Google One is sharing Fitbit Premium membership with family members. I have a Google One account with Fitbit Premium (and Nest Aware) included, and have added my wife to my Google fa...

Key Feature Broken Support Not Helpful

The key feature, the only reason actually, I pay for premium has been broken for at least two weeks. Support keeps saying, "Just download the new version of the app" when I literally cannot do that; it's not been pushed to the Play store for me (Pixe...

Mikeiam by Recovery Runner
  • 132 Views
  • 3 replies
  • 0 votes

Resolved! Sleep is the best medicine meditation disappeared

Hi there, My most favorite meditation 'sleep is the best medicine' has disappeared from the fitbit app. This was a very important and helpfull mediation to fall asleep for me. If it cannot be added again to the app, can I find the audiofile somewhere...

Anga_B by Jogger
  • 436 Views
  • 5 replies
  • 9 votes

Resolved! Wellness Report not being generated

Does anyone know the fix for generating the wellness report? I can request it but after that, no notification or download to my phone. Last time I did this successfully was June this year.I've already tried logging out, clearing the cache, reinstalli...

Resolved! Les Mills workouts on Fitbit premium

Les Mills workouts seem to have been removed..... please bring them back!  Without these brands the premium membership is hardly worth the price for less features and brands like Les Mills. 

cdndry by Jogger
  • 459 Views
  • 4 replies
  • 13 votes

Resolved! Workout videos disappeared from Fitbit app

The les mills workout video I follow disappeared from the app. It's not anywhere in the options is fitbit discontinuing some of the work out videos?   Moderator Edit: Clarified subject and updated label

Unable to Download Wellness Report

I tried multiple times to download my wellness report and each time I get the never ending spinning circle. I tried the directions fitbit techs have sent me and that didn't solve the problem. It says I need more than 30 days of data and I do have tha...

No measurements in recipes videos

I was excited to see the recipes when I upgraded to premium then I went in to look... Why on earth are the recipes videos first off? Why would I want to watch something for 5 minutes that I could read in 30 seconds? Then if I actually do watch the vi...

Google Takeout transferring no Fitbit data

I was trying to get my Fitbit activity data before Fitbit Premium subscription expires in May.   Google Takeout has an option to export Fitbit data.  It does not allow you to choose a date range.  Attempts to export activity data or to export all dat...

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