I do not have Premium but my credit card is being charged $118.64 every year. We purchased (2) Charge 5 in 2023. I deleted my husband's fitbit account a few months ago because his watch stopped working. Why is my credit card being charged? Moderat...
I updated my app this week and it seems to have eliminated screens and feature navigation. There used to be a Fitness and Health tab with detailed summaries of my workouts, suggestions, and metrics, now this is totally gone.Now there are ony 3 tabs: ...
First, seems all the thread about wellness report are now only read, can't add new comments !Not very good.Secondly, the wellness report access is still under Glucose/Help, is reachable, one can request one, but no report is generated.So instead to "...
I set up the Premium from my wife's account but I need to to be my email address. Can I cancel my current Premium account and set it up again or can I just change the email address anywhere? Moderator edit: Clarified Subject
I used to have a fitness + on apple device and have recently moved to Android and Fitbit. I am wondering if Fitbit premium has a feature to request a plan that will add classes automatically daily by saying time + types of classes + coaches we want t...
Hi everyone,I've been closely following the official announcements about the new Gemini AI Health coach. It looks like a game-changer, but unfortunately, it is still not available in my app. I am currently located in Georgia (the country). I have an ...
I’ve had Fitbit premium for a bunch of years. It was renewed in November 2025 and was just charged again in February 2026. Why?
Two year old fitbit versa 4 died and I want to cancel fitbit premium paid through Apple. It expires September 2026. I did not purchase a new Versa 4 as it would only be supported until September2027. I now have an Apple watch and fitness plan.How do...
Please remove pseudoscience from the premium features, the Deepak Chopra.
Hi everyone,Few days ago I purchased Pixel Watch 4 with Wear OS 6, and I’ve noticed there’s no way to add or customize exercise types in the Fitbit app on the watch. For example, I often play Floorball witch is similar then Indoor hockey and on my ti...
None of the workouts are loading and they all say content not available. Why have they suddenly stopped loading? I’m paying for a premium subscription. I’ve turned my phone on and off, I’ve uninstalled and reinstalled the app. I’ve restarted my Fitbi...
I was just charged Fitbit Premium which I no longer use. I tried to cancel, but it says I must cancel through Google Play Store as that is where I subscribed. The subscription does not show under my Subscriptions in the Google Play Store. All trouble...
I no longer have my fitbit but I am still being charged a fee. How do I have this removed Moderator edit: Clarified Subject
Do I need to cancel Fitbit Premium in order to get rid of the Fitbit Labs notifications?
What is left if I don't go PREMUM. I'm old so I need a TLC explanation. Thanks Moderator edit: Clarified Subject
I signed up for the 6 month free trial and I was charged $79.99 this morning! What about the free trial period?
I was reading and even ran across screen shots of the Gemini Diamond located within the Fitbit app, it sounded like itas a slow rollout this month for users that signed up for the pilot? But I'm not sure if that's legit, does anyone have a link or fi...
Hello, I have a problem. I already had a premium trial membership in 2021 and was a premium subscriber until last year. I would like to have the trial version again to possibly take out a subscription again, but I could not activate it and my bank ac...
So I currently own a Pixel watch 3 which came with its own 6 month trial of fitbit premium. It hasn't been a complete month since, and now I am thinking of purchasing Pixel 10 Pro XL which itself comes with a 6 month fitbit premium. Would it be possi...
Dear Fitbit Community, In our continued goal to bring you the best possible experiences, we're making some adjustments to Fitbit Premium. Starting today the Wellness Report feature will no longer be available via the web. You still have access to al...
After falling asleep to a mindfulness session (used as intended at night), it awaits me ending the session upon waking up in the morning. So the heart rate difference is recorded at the start of the session but then its mentioned that the session was...
it's nice ot have all the workout videos on the fitbit coach. However, would be great to watch these workouts directly on the pixelwatch to exercise rather than having to use the smartphone. I'm used from Garmin that I can download specific trainign ...
When I select the compared charts function, and checkboxes appear for me to select the various charge to compare, then I can swipe down and close that, nothing happens. It says that charts can be compared on top of one another, but none of the chart...
Hi , how has been your experience like with the premium version of the fitbit app? I am a new user to the pixel watch. Without paying for the premium I do get the sleep readiness score, stress management score, history etc.I do not plan to use any gu...
First I noticed that Fitbit Premium workout recommendations contradict my daily readings for readiness, cardio load, sleep etc. Then I noticed that the set of workouts remains the same, doesn't matter whether I exersised, was sick, put on weight, ha...
Hi, I work for a company where we give all staff fitbits. Is there a way to have one master account that can see each individuals data?
How can I transfer the account for my Versa numeral four and the data in my account from my old iPhone to my new iPhone.? I have been struggling with this for hours.
Hi, I need help please to cancel the premium membership on my Fitbit that appears to be active in the app but when I go to manage subscription and then tap cancel subscription there are no subscriptions to be found. I’m frustrated as I will be billed...
The old posts on sleep animal history no longer apply so asking agin. How do I access Sleep Animal prior months history?
I bought the Charge 6, and I didn't activate the Premium when I set up the Charge 6 on my iphone, but showed the Premium is active, I would like to cancel the premium before the end of six month trial, but can't find the way to do it. the Fitbit app ...
My payment has been declined for Fitbit Premium. Now they are telling me they will cancel my subscription. I have more than enough money on my card. Any suggestions on how to resolve this? Thank you!
I recently upgraded to premium in August and was very interested in the sleep profile feature. However when I got my first sleep profile for August, the profile says I was averaging only 44 minutes of deep sleep per night. However, my logged data sho...
My new fitbit came with a 6 month free trial premium subscription. I tried to activate it but my card was charged right away. I contacted fitbit but said it was an issue with Apple. I contacted Apple and they said it was an issue with Fitbit. Out of ...
Trying to switch to Google but am stymied. I do pay for this service. Any help?
I tried export as an alternative to the wellness report. It generated literally thousands of files. Not workable. Please bring back the wellness report. I won't have it for my MD appointment today, but maybe next year. Ernie Beffel
I bought a new device and I am unable to use the Fitbit premium free trial. When I try to redeem in app it says I am ineligible for the trial. Has anyone else had this issue and resolved it? Support says it is because I was a Fitbit Premium member i...
Fitbit premium needs to build in accessible workouts for seniors and people who live with limitations that keep them from performing at the levels of 30 and 40 year olds. As the mean age for tech-savvy people increases, Fitbit is excluding more and m...
Every Strava ride I do syncs fine, except for the calories. Each MTB ride burns anywhere from 1000 to 3000 calories, but Fitbit always puts it down as 90 to 100 calories burned. Even if Fitbit was calculating its own calories, this is way off for 1...
Yet another premium feature that just doesn't work anymore. In July 2025 I had 31 nights of sleep logged but no sleep animal. Are others experiencing this and can it be fixed?
just sign up 6 months free premium trail but it does not show on my fitbit. What is wrong? I have received the confirmation from google store.