Hi I tried to activate the free trial but when I did, the App Store tried to charge me $20. Luckily I didn’t have $20 in that specific account so the payment failed but I don’t understand why I was charged $20 for the free trial, especially because t...
I cancelled my Fitbit Premium Membership subscription in error. My subscription is technically still active until 11/7/2025. I would like to reverse my cancellation of my account and enable it to annually renew on 11/7/2025. I need your assistanc...
Fitbit is absolutely absurd with their customer service. I received a free 1 year membership to fitbit premium with the purchase of a new Google pixel watch. The membership changed after 6 months and automatically went and accessed my financial info...
How do I add my code for the subscription payment method?
First let me say I very much like the Fitbit product, but I hate Fitbit labs annoying "Ready to upload your first lab report?" on my home page. First of all, do they really believe people are willing to give them such sensitive and personal informati...
For days now I have tried to get into my subscription information so I can change my credit card information and get the following error message: Oops! Something's not right... We're experiencing an internal server problem. Please try again later or ...
Got a new fitbit. Being charged for annual and monthly subscriptions now. Please help correct Moderator Edit: Clarified subject and updated label
Purchased a fitbit and the optional 6-month premium subscription. Gift recipient has a different fitbit / Google account than the purchaser, and I cannot locate any guidance on how to transfer or update the subscription so that they may activate and ...
Every year I am being charged by Apple for a subscription to Fitbit. What is this for? Moderator Edit: Clarified subject and updated label
I have been charged with a fitbit renewal fee that I was unaware of and have been refused a refund. There is no information on the fitbit site that tells me when I am supposed to have agreed with an automatic renewal - every approach ends up with a p...
How do i cancel the premium membership please?
It seems like this topic is common. I just received my Fitbit 6 . I'm trying to set up the free trial, where? How? And no where to find answers. Please help. Moderator Edit: Clarified subject and updated label
I wanted to share my thoughts and concerns regarding the limited availability of some features like SpO2, ECG, and skin temperature tracking in certain countries. While I understand that these restrictions might be due to regulatory or other constrai...
Hi all, I have charges on my credit card for Fitbit and I don't have a Fitbit account. Your support team are not very helpful because they keep asking me for an email when I don't have a Fitbit email. Please help me find what's causing these charges ...
Without a reminder notice, my FitBit premium subscription for $125 was automatically renewed the other day. Literally within minutes, I requested a refund and cancellation. 24 hours later I was denied a refund, saying this product does not qualify fo...
Dear FitBit, I have raised this issue Google Play, who has been uhelpful and referred me to you. I signed up for Fitbit premium through the Fitbit app as a free 6-month trial was offered. After signing up, I received several emails from Google...
How is it a High Tech Company can make it so difficult to change your preferred payment ???????????? Shouldn't be difficult at all but here we are WTF Moderator Edit: Clarified subject and updated label
Idk what’s going on. I noticed that my Fitbit wouldn’t always give me all my info when I synced. Recently it hasn’t been giving me my sleep heart rate and told me to sign up for premium (which I have). so I clicked on that link in my profile. It says...
I just bought a new inspire 3 but when I tried to activate the 6 months free premium membership I was charged £79.99! How do I get a refund and the free trial. I do not want a years paid membership! Has anyone else had this issue and resolved it? I c...
My card has been being charged $9.99 a month. I do not want a paid subscription. Setting show that I don't have Premium so I can't cancel. How do I cancel going forward?? Moderator Edit: Clarified subject
still awaiting help from Fitbit officials after my last post https://community.fitbit.com/t5/Fitbit-Premium/missing-fitbit-premium-subscription-details-on-https-www-fitbit-com-global/m-p/5667771 I really need to cancel my premium annual renewal due...
I'd like to share the steps you need to follow in order to cancel your Fitbit Premium Subscription. If you sign in to the Fitbit app using a Google Account, visit support.google.com to manage or cancel your Fitbit Premium subscription. Cancel the sub...
I am exisiting Fitbit premium member but my NEW PIXEL WATCH 2 comes with 6 months of membership. My membership isn't extended. Please extend my membership as that's what promised with my new watch. Moderator Edit: Clarified subject and updated label
This topic first raised in 2023 is closed so I am starting a new topic. Premium subscription auto renewal payment is declined via Paypal. I have checked & confirmed there are no restrictions on my Google account & payments via Google Playstore. I ...
I keep getting charged for the Fitbit premium. I cannot see the subscription in Google One, so I talked to someone last month that ASSURED me it had been cancelled, but I got charged again this month and now have to find the number again. I am EXTREM...
The phone Fitbit App showed my Fitbit Premium as Active.But My Account - My Subscriptions on https://www.fitbit.com/global/us/account/subscriptions showed that I have no subscription to CANCEL. I do not use any Google account for my Fitbit account l...
My fitbit premium account has been on monthly billing since 2015. In a 6/18/24 email, fitbit informed that my membership would expire on 8/25/24 and that I would receive instruction via email concerning reactivation. Has anyone received those email i...
I would love to be able to renew my Premium subscription. Unfortunately, the Google Play email prompt to renew on my Android is different from my original Fitbit Subscription email. My passwords are not working. What a shame. I enjoyed the Premium fe...
My premium subscription was cancelled, and I want to renew. I can't find the subscription.
Hi. As stated above, I am a brand new Fitbit user. A 6-month Premium membership was included with the purchase of my new Inspire 3 (end of August). A few weeks have passed and my Fitbit account (app on Android phone) still says I only have a 3-month ...
I purchased a new Charge 6 on July 22, 2024 from Amazon. It was advertised to include a free 6 month Premium subscription. I am still waiting for the subscription. I have a present subscription which I paid for.previously. The subscription inform...
I want to purchase a premium subscription without using Apple Pay. Is this even possible? Moderator Edit: Clarified subject and updated label
So I exported my Fitbit data but it doesn't include any of my detailed sleep info. There's something in the Readme text that says you need a premium subscription to get that information, but I already have a premium subscription & yes, I checked & it...
Tag to this question. I just bought a new one that came with free six months. however my previous has a year of premium that was not yet up . I did get an email some time ago that said they were doing new billing that would not continuous bill, I thi...
I was recently told that my premium subscription ended because of new T/Cs (I think) - it was extremely vague. An that I had to choose a knew plan to renew. I dd that, choosing an annual subscription. Now, whilst my app says I'm a premium member, I r...
Hi. Ever since moving my account over to Google I am unable to renew my Premium membership. I have cleared the cache, Uninstalled the Fitbit App, logged in and out, all of the trouble shooting tips, and I still get the error that the product I'm tr...
I am charged AUD 119.99 instead of INR 999 for fitbit premium subscription and when complained to fitbit they told me to talk to Google play and when contacted Google play they said contact fitbit and gave me mail ID . When wrote mail got response th...
Hey, I just purchased the Fitbit Charge 6 with Amazon during the Amazon Prime days after being Fitbit user since 2015. Before I had the Charge 5 and already tried Premium for 6 months. Purchasing the Charge 6 came along with the free trial of Fitbit ...
I have a Fitbit but not Premium, so I was surprised when I saw I was charged $118.64 for Premium. Turns out it's on an old Google Play account that no longer exists! How do they charge on an account that does exist? I have no idea. But my attempts to...
I purchased a new Fitbit versa 4 in May and commenced "my free" 6 months premium subscription. However this didn't appear to be free and I was subsequently charged for 2 months. I didn't realise I was being charged no warning nothing and by the time...