Got charged for two subscriptions
Got a new fitbit. Being charged for annual and monthly subscriptions now. Please help correct Moderator Edit: Clarified subject and updated label
Forum Posts
How can the gifter activate their Premium trial?
Purchased a fitbit and the optional 6-month premium subscription. Gift recipient has a different fitbit / Google account than the purchaser, and I cannot locate any guidance on how to transfer or update the subscription so that they may activate and ...
Resolved! Why am I paying a subscription through Apple?
Every year I am being charged by Apple for a subscription to Fitbit. What is this for? Moderator Edit: Clarified subject and updated label
Premium subscription got renewed
I have been charged with a fitbit renewal fee that I was unaware of and have been refused a refund. There is no information on the fitbit site that tells me when I am supposed to have agreed with an automatic renewal - every approach ends up with a p...
How do you cancel the premium membership?
How do i cancel the premium membership please?
Resolved! How do I redeem my free 6 month Premium trial?
It seems like this topic is common. I just received my Fitbit 6 . I'm trying to set up the free trial, where? How? And no where to find answers. Please help. Moderator Edit: Clarified subject and updated label
Unfair Access to Fitbit Features in Certain Countries
I wanted to share my thoughts and concerns regarding the limited availability of some features like SpO2, ECG, and skin temperature tracking in certain countries. While I understand that these restrictions might be due to regulatory or other constrai...
I was charged for Premium without authorization
Hi all, I have charges on my credit card for Fitbit and I don't have a Fitbit account. Your support team are not very helpful because they keep asking me for an email when I don't have a Fitbit email. Please help me find what's causing these charges ...
Refused Refund for FitBit Premium Unauthorized Auto-Renewal
Without a reminder notice, my FitBit premium subscription for $125 was automatically renewed the other day. Literally within minutes, I requested a refund and cancellation. 24 hours later I was denied a refund, saying this product does not qualify fo...
Premium 6 month trial cancelled after 3 days of signing up
Dear FitBit, I have raised this issue Google Play, who has been uhelpful and referred me to you. I signed up for Fitbit premium through the Fitbit app as a free 6-month trial was offered. After signing up, I received several emails from Google...
How do I change preferred payment for Premium?
How is it a High Tech Company can make it so difficult to change your preferred payment ???????????? Shouldn't be difficult at all but here we are WTF Moderator Edit: Clarified subject and updated label
Resolved! Fitbit app isn't recognizing Premium free trial
Idk what’s going on. I noticed that my Fitbit wouldn’t always give me all my info when I synced. Recently it hasn’t been giving me my sleep heart rate and told me to sign up for premium (which I have). so I clicked on that link in my profile. It says...
Charged incorrectly for Premium subscription
I just bought a new inspire 3 but when I tried to activate the 6 months free premium membership I was charged £79.99! How do I get a refund and the free trial. I do not want a years paid membership! Has anyone else had this issue and resolved it? I c...
Don't have Premium but I'm being charged
My card has been being charged $9.99 a month. I do not want a paid subscription. Setting show that I don't have Premium so I can't cancel. How do I cancel going forward?? Moderator Edit: Clarified subject
Resolved! Cannot cancel subscription at fitbit.com
still awaiting help from Fitbit officials after my last post https://community.fitbit.com/t5/Fitbit-Premium/missing-fitbit-premium-subscription-details-on-https-www-fitbit-com-global/m-p/5667771 I really need to cancel my premium annual renewal due...
How to cancel my Fitbit Premium subscription?
I'd like to share the steps you need to follow in order to cancel your Fitbit Premium Subscription. If you sign in to the Fitbit app using a Google Account, visit support.google.com to manage or cancel your Fitbit Premium subscription. Cancel the sub...
How do I activate Pixel Watch 2 free trial?
I am exisiting Fitbit premium member but my NEW PIXEL WATCH 2 comes with 6 months of membership. My membership isn't extended. Please extend my membership as that's what promised with my new watch. Moderator Edit: Clarified subject and updated label
Premium subscription cannot be paid through Paypal
This topic first raised in 2023 is closed so I am starting a new topic. Premium subscription auto renewal payment is declined via Paypal. I have checked & confirmed there are no restrictions on my Google account & payments via Google Playstore. I ...
Cancelled my subscription and still getting charged
I keep getting charged for the Fitbit premium. I cannot see the subscription in Google One, so I talked to someone last month that ASSURED me it had been cancelled, but I got charged again this month and now have to find the number again. I am EXTREM...
missing fitbit premium subscription details on https://www.fitbit.com/global/us/account/subscription
The phone Fitbit App showed my Fitbit Premium as Active.But My Account - My Subscriptions on https://www.fitbit.com/global/us/account/subscriptions showed that I have no subscription to CANCEL. I do not use any Google account for my Fitbit account l...
How do I reactivate my Premium subscription?
My fitbit premium account has been on monthly billing since 2015. In a 6/18/24 email, fitbit informed that my membership would expire on 8/25/24 and that I would receive instruction via email concerning reactivation. Has anyone received those email i...
Unable to renew Premium subscription
I would love to be able to renew my Premium subscription. Unfortunately, the Google Play email prompt to renew on my Android is different from my original Fitbit Subscription email. My passwords are not working. What a shame. I enjoyed the Premium fe...
My subscription was cancelled. How do I renew?
My premium subscription was cancelled, and I want to renew. I can't find the subscription.
Inspire 3 Premium trial length error
Hi. As stated above, I am a brand new Fitbit user. A 6-month Premium membership was included with the purchase of my new Inspire 3 (end of August). A few weeks have passed and my Fitbit account (app on Android phone) still says I only have a 3-month ...
Haven't received Charge 6 free trial offer
I purchased a new Charge 6 on July 22, 2024 from Amazon. It was advertised to include a free 6 month Premium subscription. I am still waiting for the subscription. I have a present subscription which I paid for.previously. The subscription inform...
Resolved! Can I purchase Premium without using Apple Pay?
I want to purchase a premium subscription without using Apple Pay. Is this even possible? Moderator Edit: Clarified subject and updated label
How Do I Get My Monthly Sleep Info?
So I exported my Fitbit data but it doesn't include any of my detailed sleep info. There's something in the Readme text that says you need a premium subscription to get that information, but I already have a premium subscription & yes, I checked & it...
How do I start Charge 6 free trial?
Tag to this question. I just bought a new one that came with free six months. however my previous has a year of premium that was not yet up . I did get an email some time ago that said they were doing new billing that would not continuous bill, I thi...
Premium subscription didn't renew correctly
I was recently told that my premium subscription ended because of new T/Cs (I think) - it was extremely vague. An that I had to choose a knew plan to renew. I dd that, choosing an annual subscription. Now, whilst my app says I'm a premium member, I r...
Resolved! Error when purchasing Premium subscription
Hi. Ever since moving my account over to Google I am unable to renew my Premium membership. I have cleared the cache, Uninstalled the Fitbit App, logged in and out, all of the trouble shooting tips, and I still get the error that the product I'm tr...
Got charged in AUD instead of INR for Premium
I am charged AUD 119.99 instead of INR 999 for fitbit premium subscription and when complained to fitbit they told me to talk to Google play and when contacted Google play they said contact fitbit and gave me mail ID . When wrote mail got response th...
Resolved! Do I get Charge 6 free trial if it's an Amazon purchase?
Hey, I just purchased the Fitbit Charge 6 with Amazon during the Amazon Prime days after being Fitbit user since 2015. Before I had the Charge 5 and already tried Premium for 6 months. Purchasing the Charge 6 came along with the free trial of Fitbit ...
Resolved! Charged for Premium on an old account
I have a Fitbit but not Premium, so I was surprised when I saw I was charged $118.64 for Premium. Turns out it's on an old Google Play account that no longer exists! How do they charge on an account that does exist? I have no idea. But my attempts to...
I got charged for a Premium trial
I purchased a new Fitbit versa 4 in May and commenced "my free" 6 months premium subscription. However this didn't appear to be free and I was subsequently charged for 2 months. I didn't realise I was being charged no warning nothing and by the time...
Resolved! Can't find my Fitbit Premium subscription
Hi, I've had fitbit for a while now. My older one failed on March so I got a new Versa 4 - with it came the free 'premium' subscription. A month later, I updated the app and it automatically moved me to the new google version. My issue now: I do NOT...
Resolved! Cannot activate Premium on Family Link
Hi, I am unable to activate fitbit premium on my kids new Inspire 3. He is 14 and we were able to set up the tracker no problem. But the tracker came with a 6 month subscription to fit bit premium that we are unable to activate. the subscription is f...
Resolved! How do I renew my Premium subscription?
How do I do this? I have been unable to do it. (This may be a 2nd post) I have a Fitbit Sense. And it expired yesterday. Moderator Edit: Clarified subject and updated label
Cancelled premium and got charged
Hi, I canceled fitbit premium on Google Play and checked to make sure the sub was canceled through the fitbit app as well. Both the play store and the fitbit app show that I have no active subs. I still got charged by fitbit for this subscription. Mo...
Can different Premium trials be added to same account?
Hello all! II bought a versa 2 second hand not long ago, as my first step in the fitness world . it has not been activated before so, I did. I got 6 months of premium. 5 months left still, i decided I like these devices so I brought a charge 6. it wi...
Resolved! Unable to cancel free 6-month Premium subscription
The free 6-month Premium subscription came with the purchase of my Fitbit. I want to cancel the subscription because I don't want it. (Not much value to me.) I started working on this about 2 weeks ago. And am NOT able to cancel it. The app -- do...