Fitbit Premium Membership Re-installation

[ChristiniJ]

I cancelled my Fitbit Premium Membership subscription in error.  My subscription is technically still active until  11/7/2025.  I would like to reverse my cancellation of my account and enable it to annually renew on 11/7/2025.  I need your assistance in re-instating my membership which I am unable to do on the app.  Please help.    

Moderator Edit: Clarified subject.

[DramaQueenDiva]

I'm sorry but you'll have to use the Live Chat option at the bottom of this page.  Most of us here are fellow users and volunteers and cannot reinstate your membership for you.  If you use the Live Chat option, you'll be talking to a Fitbit employee who can help you.

[AndreaFitbit]

Welcome to the Fitbit Community, @ChristiniJ. I'll be happy to assist you with your Fitbit Premium cancellation query.

As you mentioned, your current subscription will be active until 11/7/2025. It's not possible to reverse the cancellation and you will have to subscribe to Fitbit Premium again, after your current membership expires. 

Thank you for your assistance @DramaQueenDiva. 

[ChristiniJ]

Thank you for getting back to me. Yes it appears that no one can reinstate
an existing active account whose membership has been cancelled prior to
it's renewal date. Definitely a programming oversight on FitBit's behalf
and some of their CHAT limitations as well. In preparation of creating a
new account I also created a new email account to use for this
purpose should I encounter an issue using my original email address.

Thank you and be well

[AndreaFitbit]

Thanks for getting back to us and for your feedback @ChristiniJ. 

You shouldn't encounter any issues using your original email address and your current Premium Membership. 

Have a nice week!