Forum Posts

Wellness Report not available

I've been using my Fitbit watch for more than 30 days but when I tried to download the wellness report; it wouldn't download. It says I need to use my Fitbit device for 30 days. How can I fix this? I appreciate the suggestions and advice. Thank you. 

Can't access free trial, tied to wrong Gmail account

I have had a Charge 6 for months now, and still can't sign up for my free trial. My phone, Fitbit app, and device are all tied to my personal email address. When I try to activate my free trial of Fitbit Premium, the screen defaults to my work Gmail ...

Econ84 by Jogger
  • 138 Views
  • 0 replies
  • 1 votes

No instructions for recipes? What am I missing?

I am paying for the premium subscription and found there are videos for recipes. Some of the recipes look pretty good, but there are no instructions. Are you expected to watch the video and stop it at each point to add an ingredient? That does not ma...

Resolved! Fitbit challenges and bingo

So today I came back to Fitbit after having an I watch and i bought the sense 2 I was so excited as come January I am on a mission to get back into getting Fit. I'm absolutely gutted to find out that they have got rid of the challenges and the bingo ...

LauraR10 by Jogger
  • 2473 Views
  • 14 replies
  • 102 votes

Resolved! Bring Premium challenges back

Fitbit, please give us challenges and games again. These were such a big part of Fitbit life and kept friends connected and motivated to move more. The removal of them last year has had such a negative impact. Even us incredibly loyal customers have ...

Kerbz13 by Jogger
  • 223 Views
  • 1 replies
  • 3 votes

Resolved! Fun animated games with cheering on Fitbit

Please Fitbit,  I much rather play a game that involves moving and crushing animations with lots of cheering along the way on our wrists.   Please this would be nice if it is not already on higher end models.  I have fitbit luxe and I had multiple Fi...

Unauthorized Charged on Credit Card

Fitbit made me pay for a service that I did not subscribe to, and I DID NOT want to use. In fact, I don't even have a FITBIT device since my last smart watch stopped working after a few months of use. This sucks. Fitbit forces a subscription on their...

random premium charge, 0 refund policy for any reason

I randomly began receiving charges for the premium subscription one day. I received no confirmation that I had even accidentally purchased it. It also didn’t show up in my subscriptions when I tried to cancel it by clicking “Manage Subscriptions”in t...

Fitbit changes

Help. My premium subscription seems to have lost its visual indentity suddenly. The colors all turned monochromatic green, when they used to be pretty. I can't fine workouts throughout the day, the edit functions now seem very difficult, and the grap...

ryriv by Jogger
  • 403 Views
  • 4 replies
  • 13 votes

Aqua Aerobics

I started aqua aerobics classes and there isn't a single shortcut that tracks the exercise properly. Researching online I see that other users have had this issue for a while, and Fitbit suggests to enter it manually, which isn't a real solution at a...

Bring Back Challenges

Hello,Will you please bring back challenges?Fitbit is soooo boring without these and my fitness is suffering.Why would you get rid of a good thing?This will be the last fitbit I own unless you bring them back.  My friends share this same sentiment. T...

Dawnb28 by Jogger
  • 294 Views
  • 1 replies
  • 10 votes

Resolved! Will the Bingo challenge be coming back?

Will the Bingo challenge be coming back??  So disappointed.  Thinking of canceling my premium membership because the challenges were great.   Moderator Edit: Clarified subject

Cannot unlock Fitbit Premium 6 month trial in app

Hello, I own an android device and every time I try to unlock my 6-month free trial and premium subscription, the app does not process the purchase. My screen just sits with a buffer symbol next to the words "please wait" above a white blank space th...

Fitbit Premium subscription isn't working

I automatically renewed by premium account but until a week now, my app is still telling me to subscribe to it. How can I get my premium to work?     Moderator Edit: Clarified subject

TinaMNL by Jogger
  • 314 Views
  • 1 replies
  • 1 votes

6 month Trial Payment Failure

I’ve been going back and forth with customer service for over  week now with no help. I'm trying to sign up for the premium trial that came with my Luxe. When I use the app, it says payment isn’t authorized. Customer service says it’s an Apple proble...

Bingo Challenge disappeared

Did anyone else open their app up and find that all of their BINGO challenges disappeared?  The BINGO challenges are the only reason I paid for the premium membership.    Moderator Edit: Clarified subject

SarahP130 by Recovery Runner
  • 3091 Views
  • 9 replies
  • 14 votes

Add more Premium Challenges

When are we ever going to get some new Fitbit Challenges.  We pay 100 for premium per year     Moderator Edit: Clarified subject      

Nellk25 by Recovery Runner
  • 269 Views
  • 0 replies
  • 0 votes

All for one challenge - Active Minutes Inaccurate

So I’m participating in the All For One challenge, active minutes. My Fitbit dashboard active minutes says 93 - which is accurate - that’s how much I’ve moved today. but the challenge says 279! Does anyone know what the discrepancies are?? I actually...

Aseymon by Jogger
  • 2483 Views
  • 14 replies
  • 9 votes

Resolved! Get Fit Bingo too hard

I am invited to bingo regularly and find my goals much much to hard. It is beyond even a challenge and I never have la chance of winning.   Moderator Edit: Clarified subject

Mands40 by Jogger
  • 733 Views
  • 2 replies
  • 3 votes

Get Fit Bingo not syncing active minutes

I’m in a Get Fit Bingo challenge right now, and despite having 200 active minutes for the last few days (it reflects properly on my profile), my challenge shows zero active minutes. Everything else (steps and distance) is working. Anyone else? I have...

aubraw by Jogger
  • 2130 Views
  • 16 replies
  • 17 votes

Fitbit Premium - Steps Challenge Ideas

Hi fellow users and Fitbit premium dev team. First ever topic and post.  I just wanted to give a suggestion as the premium benefits and challenges are not very attractive to current users.  I've been a dedicated fitbit member since May 2015 and have ...

Resolved! RESOLVED: Get Fit Bingo Issue

I'm in a challenge now and when I reached enough active minutes to flip a tile, it wouldn't flip.  Just wiggled back and forth as if I didn't have enough minutes.  I have enough now to flip any in the pattern, but none will.  Distance and steps are f...

Disappointed in the Fitbit Coach-Fitbit Premium Integration

Hello everyone! I wanted to express my frustration with the new integration with the Fitbit coach to the Fitbit premium. First off, I think it is a great idea to have the two apps integrated with all the workouts in one place. However, I feel that ma...

Esaxe by Jogger
  • 550 Views
  • 0 replies
  • 3 votes

Fitbit bingo not matching steps

I’m in a game of Fitbit bingo and none of my stats are matching up. I’ve logged out restarted my device and phone nothing is getting the sync to work. 

Show all Premium challenges on Windows 10 App

I installed the Windows 10 app on my desktop for when I am working and don't always have quick access to the mobile app on my phone.  I have synced my Fitbit but not all of my challenges are showing up under the Challenges tab.  I have searched aroun...

How to accept friend invitations for a challenge

My friend sent me an invitation to join her in the Weekday Hustle but when I click on the link she sent it says it's invalid. And when I go to Fitbit Premium to add her as a friend, her name doesn't come up in the friend list.

Resolved! Sense Battery Life

I bought my Sense in June 2021, and it would last a solid 5 to 6 days on the battery.  In the last few weeks, the battery life has shortened significantly.  I am really only getting about 2 days before I have to charge it again.  Is this typical?  

Bingos disappearing

Hello, I have Premium account and start a few bingos a week. Today all the ones I started disappeared, for me and my friends. I wasn’t aware, but my friends had a notification that I had closed my account so the challenges were removed. I made sure I...

Mileage and Active Minutes not accurate on Bingo

My Steps are accurate but my active minutes numbers are through the roof while my mileage remains at zero. Bingo had been working perfectly until the start of this month when my numbers started being wonky.   Anyone else have this problem or know wha...

How about bigger battery and a more Alexa dedicated fitbit

Can we get a more dedicated Alexa Fitbit? Bigger battery, specifically for Alexa, we should be getting 2 weeks of battery life by the ability to disable every sensor including GPS, and HR monitor, ability to adjust brightness and keep it at that leve...

Rool by Jogger
  • 445 Views
  • 1 replies
  • 0 votes

All my information is gone.

Literally all my information for the past 6 weeks has disappeared. I went to synch my app, tapped on the icon, and it made me sign in again. When I did that, all my stuff is gone. Now I have to start all over again? I feel like not even wearing it an...

Add the chat function to Fitbit Premium Challenges

I love my fitbit and the challenges however I’m not going to renew my premium membership which expires next month. The free challenges are much better than premium because of the chat feature. Once you fix that, I’ll be back. Please consider adding c...

Get Fit Bingo boards

Hi. Our family have started doing bingo challenges and we’ve noticed the boards we have differ. They appear to scale to recent amount of activity and this week there are really vig differences. This kind of ruins the competition for us. Could you add...

Zzub by Jogger
  • 2629 Views
  • 3 replies
  • 7 votes
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