I used the 6 months trial of Premium on my new Fitbit Charge 6. Once the regular subscription to Premium started at the beginning of July, I find the sleeping data recording is poor. Most days, it does not record accurate bedtime, leaves long swatche...
I've been using the FitBit app for the better part of a decade and am incredibly unhappy with the log food capabilities. The frequent and recent options are wildly inaccurate containing food items I ate maybe eight years ago and not food I ate yester...
I've been using my Fitbit watch for more than 30 days but when I tried to download the wellness report; it wouldn't download. It says I need to use my Fitbit device for 30 days. How can I fix this? I appreciate the suggestions and advice. Thank you.
I have had a Charge 6 for months now, and still can't sign up for my free trial. My phone, Fitbit app, and device are all tied to my personal email address. When I try to activate my free trial of Fitbit Premium, the screen defaults to my work Gmail ...
Please bring back challenges and public groups it was a good way to workout with new people. Moderator Edit: Clarified subject and updated label
I am paying for the premium subscription and found there are videos for recipes. Some of the recipes look pretty good, but there are no instructions. Are you expected to watch the video and stop it at each point to add an ingredient? That does not ma...
So today I came back to Fitbit after having an I watch and i bought the sense 2 I was so excited as come January I am on a mission to get back into getting Fit. I'm absolutely gutted to find out that they have got rid of the challenges and the bingo ...
Fitbit, please give us challenges and games again. These were such a big part of Fitbit life and kept friends connected and motivated to move more. The removal of them last year has had such a negative impact. Even us incredibly loyal customers have ...
Please Fitbit, I much rather play a game that involves moving and crushing animations with lots of cheering along the way on our wrists. Please this would be nice if it is not already on higher end models. I have fitbit luxe and I had multiple Fi...
Fitbit made me pay for a service that I did not subscribe to, and I DID NOT want to use. In fact, I don't even have a FITBIT device since my last smart watch stopped working after a few months of use. This sucks. Fitbit forces a subscription on their...
I randomly began receiving charges for the premium subscription one day. I received no confirmation that I had even accidentally purchased it. It also didn’t show up in my subscriptions when I tried to cancel it by clicking “Manage Subscriptions”in t...
Help. My premium subscription seems to have lost its visual indentity suddenly. The colors all turned monochromatic green, when they used to be pretty. I can't fine workouts throughout the day, the edit functions now seem very difficult, and the grap...
I started aqua aerobics classes and there isn't a single shortcut that tracks the exercise properly. Researching online I see that other users have had this issue for a while, and Fitbit suggests to enter it manually, which isn't a real solution at a...
Hello,Will you please bring back challenges?Fitbit is soooo boring without these and my fitness is suffering.Why would you get rid of a good thing?This will be the last fitbit I own unless you bring them back. My friends share this same sentiment. T...
I've used heart rate tracking fitbits for years and am using Premium for the first time (for a month or so; and so far, I'm not finding it worth it). It's frustrating enough when my HRV reading is No Data (despite me doing everything as instructed en...
Will the Bingo challenge be coming back?? So disappointed. Thinking of canceling my premium membership because the challenges were great. Moderator Edit: Clarified subject
Hello, I own an android device and every time I try to unlock my 6-month free trial and premium subscription, the app does not process the purchase. My screen just sits with a buffer symbol next to the words "please wait" above a white blank space th...
While the Challenges are currently offline I thought this might be a good opportunity to ask: In closed groups, I would love to be able to create goals for each group member (steps, km, or active minutes). Currently the only way to do this is a 'chal...
My calendar stopped syncing, all of a sudden. Moderator edit: format.
I automatically renewed by premium account but until a week now, my app is still telling me to subscribe to it. How can I get my premium to work? Moderator Edit: Clarified subject
I’ve been going back and forth with customer service for over week now with no help. I'm trying to sign up for the premium trial that came with my Luxe. When I use the app, it says payment isn’t authorized. Customer service says it’s an Apple probl...
Did anyone else open their app up and find that all of their BINGO challenges disappeared? The BINGO challenges are the only reason I paid for the premium membership. Moderator Edit: Clarified subject
When are we ever going to get some new Fitbit Challenges. We pay 100 for premium per year Moderator Edit: Clarified subject
So I’m participating in the All For One challenge, active minutes. My Fitbit dashboard active minutes says 93 - which is accurate - that’s how much I’ve moved today. but the challenge says 279! Does anyone know what the discrepancies are?? I actually...
I am invited to bingo regularly and find my goals much much to hard. It is beyond even a challenge and I never have la chance of winning. Moderator Edit: Clarified subject
I’m in a Get Fit Bingo challenge right now, and despite having 200 active minutes for the last few days (it reflects properly on my profile), my challenge shows zero active minutes. Everything else (steps and distance) is working. Anyone else? I have...
Hi fellow users and Fitbit premium dev team. First ever topic and post. I just wanted to give a suggestion as the premium benefits and challenges are not very attractive to current users. I've been a dedicated fitbit member since May 2015 and have ...
I'm in a challenge now and when I reached enough active minutes to flip a tile, it wouldn't flip. Just wiggled back and forth as if I didn't have enough minutes. I have enough now to flip any in the pattern, but none will. Distance and steps are f...
Hello everyone! I wanted to express my frustration with the new integration with the Fitbit coach to the Fitbit premium. First off, I think it is a great idea to have the two apps integrated with all the workouts in one place. However, I feel that ma...
Help. My monthly subscription renewed on June 28th (have a receipt) and iOS subscription is showing it’s due again on July 29th, but my App is asking me to subscribe. I need my stats, please help.
I’m in a game of Fitbit bingo and none of my stats are matching up. I’ve logged out restarted my device and phone nothing is getting the sync to work.
I installed the Windows 10 app on my desktop for when I am working and don't always have quick access to the mobile app on my phone. I have synced my Fitbit but not all of my challenges are showing up under the Challenges tab. I have searched aroun...
Instructions on how to move, switch, change tiles etc. Moderator Edit: Clarified subject
My friend sent me an invitation to join her in the Weekday Hustle but when I click on the link she sent it says it's invalid. And when I go to Fitbit Premium to add her as a friend, her name doesn't come up in the friend list.
I bought my Sense in June 2021, and it would last a solid 5 to 6 days on the battery. In the last few weeks, the battery life has shortened significantly. I am really only getting about 2 days before I have to charge it again. Is this typical?
Hello, I have Premium account and start a few bingos a week. Today all the ones I started disappeared, for me and my friends. I wasn’t aware, but my friends had a notification that I had closed my account so the challenges were removed. I made sure I...
My Steps are accurate but my active minutes numbers are through the roof while my mileage remains at zero. Bingo had been working perfectly until the start of this month when my numbers started being wonky. Anyone else have this problem or know wha...
I am doing the activity Bingo, however I cannot get the free flips Moderator Edit: Clarified subject
Can we get a more dedicated Alexa Fitbit? Bigger battery, specifically for Alexa, we should be getting 2 weeks of battery life by the ability to disable every sensor including GPS, and HR monitor, ability to adjust brightness and keep it at that leve...
Literally all my information for the past 6 weeks has disappeared. I went to synch my app, tapped on the icon, and it made me sign in again. When I did that, all my stuff is gone. Now I have to start all over again? I feel like not even wearing it an...
