How do I reactivate my Premium subscription?

[plumpkin]

My fitbit premium account has been on monthly billing since 2015. In a 6/18/24 email, fitbit informed that my membership would expire on 8/25/24 and that I would receive instruction via email concerning reactivation. Has anyone received those email instructions? I have not. Thanks.

Moderator Edit: Clarified subject

[LZeeW]

Hello @plumpkin and welcome to the Community.  I moved your post to the Fitbit Premium forum, a better fit for your issue.  I'm sorry, but I don't have an answer for you.

[plumpkin]

Thank you. The 6/18/24 email explained that the autorenewal policy was changing. I was invited to contact help.fitbit.com for more info but they hadn't a clue.

[GeraldB88]

Same here. I received an email on 19 June 2024 saying my current auto renewal for Fitbit Premium is ceasing but I can’t find on the mobile app or on the Google Fitbit site on how to resign a new auto renewal. Do I have to cancel the current active subscription and start fresh again?

[plumpkin]

Glad to know that I am not alone. It is the morning of the 26th here and premium is still on my phone. Time will tell. If instructions are received, I will post them here. I'd appreciate your doing the same. Enjoy your day.

[GeraldB88]

Did your email include an “expiration date” ? Mine is 8 September. 

[plumpkin]

Hi...my expiration date was set as August 25. 

[GeraldB88]

Ironic … here we are wanting to continue our memberships when many are probably wanting to cancel instead. Perhaps they are all shocked into silence 🤐 🤣🤣🤣

[plumpkin]

You may be right, my friend. Morning here, expiration date +2, and premium is still humming along. Enjoy your day.

[Mattzee]

I got the same message and my Premium membership expired the same day. If you go into the app there should be the option to take out a new or renewed membership, with the annual offer being much better (£36) for the first year than the pay monthly. I assume this was done to move people away from monthly, and easily to cancel, billing.

[plumpkin]

Thanks for the information. Although Fitbit advised that my membership would expire on August 25, four days later, it remains alive and well. When it does finally wind down, I will be sure to look for the renewal option. Thanks again.

[plumpkin]

Update: Morning here and 5 days after the expiration date, fitbit premium was finally gone. "Get fitbit premium now" worked like a charm. I was able to renew for 1yr at US$31.99. Next August 30th, the rate will be US$79.99. All's well that ends well. Good luck, everyone!

[GeraldB88]

Thank you. Waiting for mine to happen like that too 🤞

[plumpkin]

Since renewing, I have received two emails urging me to reactivate my expired membership. I envision a myriad of systems cobbled together so it is impossible for one hand to know what the other is doing! Good luck.

[GeraldB88]

Alas I got my expiry notice today and renewed via Apple subscription. Easy peasy 🥳🤣

[plumpkin]

Excellent...glad it worked out for you, too!