Without a reminder notice, my FitBit premium subscription for $125 was automatically renewed the other day. Literally within minutes, I requested a refund and cancellation. 24 hours later I was denied a refund, saying this product does not qualify for refunds.
I don't get it. It's not like I got to use the new subscription only minutes old. The law hear requires they send a reminder email before the renewal date. Ironically, I found it in my Gmail spam folder (LOL) so how does that factor in. Just because they sent it does not mean it was received, acknowledged or understood.
I mean, I use the app/watch everyday. Why could it not remind me my renewal was coming up? I can't beleive a company as rich as Google would nickel/dime a 20 year loyal customer who has purchased many of their products over the years.
I've been in chat, on the phone, email, had the issue escalated, and they just won't relent, over a couple of freaking minutes from the time of billing to the time of refund request.
Guess I'm done with you Google. This is not how you treat a customer!
Looks like I'll have to open an issue with my credit card company now!
