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Can I have Fitbit Coach back?

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‎08-14-2021 10:44 - last edited on ‎08-14-2021 12:50 by Fitbit Moderator

‎08-14-2021 10:44 - last edited on ‎08-14-2021 12:50 by Fitbit Moderator

I was a former member of Fitbit premium with coaching. I had to stop and now I am ready to get back with the coaching program. I did sign back up. I got my plan but now I have a completely different coach and she has not reached out to me. I have been an active member of coaching now for a week with no response from any coach. I called customer service requesting to be back with my former coach, Y ShannonG because she was amazing and got in touch with me daily even several times a day. The Fitbit customer service said they put in the request but it had to go to the back office and I should hear something soon. It's been a week now. Can I please have my old coach back?

 

Moderator Edit: Clarified subject

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‎08-14-2021 11:33

‎08-14-2021 11:33

Hi @Hadden8176  did you read this announcement post? click to go there. Coach has been merged into Premium and things have changed.

Stepping in the U.S.A. since September 2013. Android 14

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‎08-16-2021 06:01

In response to Odyssey13

‎08-16-2021 06:01

I think @Hadden8176 is talking about Fitbit Premium + Health coaching. This service provides a personal coach (here).

 

I don't think anyone here will be able to help in this case (being a user forum), so contacting customer support is the best option. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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