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Can’t Access FitBit Premium Membership

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‎05-16-2021 18:45

‎05-16-2021 18:45

I recently bought a yearly Premium membership that doesn’t expire until May 13, 2022. My FitBit App is still showing that I can try for Premium 6 months, which I just finished doing. The “FirBit Premium” has disappeared from the top of my app. I have tried the suggested fixes in previous posts, but it hasn’t worked. Any help would be appreciated. 

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3 REPLIES 3

‎05-16-2021 18:53

‎05-16-2021 18:53

I get an error code 1018 when I try to do the 6 month membership trial.

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‎05-19-2021 07:26

‎05-19-2021 07:26

Just an update. I did the online chat with Fitbit and was told to contact Apple. I contacted Apple and am getting a refund for the purchase. I am now purchasing premium directly through Fitbit, so this should fix the problem.

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‎05-20-2021 17:18

In response to HOLLST3R

‎05-20-2021 17:18

@HOLLST3R Welcome to the Fitbit Community. Thanks for taking the time to share updates of what you experienced. 

 

Glad to hear that you contacted our Support team and they were able to help you. 

 

Have a nice day. 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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