Can't Cancel Premium Subscription

[Zoeyzoester]

I bought the Sense and it came with a one year Premium for free with a renewal in one year. The invoice I have says "Order Date 03/30/22". I wasn't using the Premium so I decided to cancel on 03/29/23 so I would not be invoiced for the $79.99 renewal. Fitbit charged me the $79.99 anyhow on 03/29/23, a day early, and said the $79.99 was non cancellable. When I informed them I cancelled a day before the invoice date that they sent me, they said that date was a mistake and it should have said 03/29/22. Well, if the correct cancellation date was 03/29/23, then they should have told me and I would have cancelled on 03/28/23. So I was a day late according to them even though I cancelled on time according to the invoice I had and they won't give me my money back..
As a consumer of your product, how do you think that makes me feel about your company? How would you feel if it was you?

Moderator Edit: Clarified Subject 

[EstuardoFitbit · Accepted solution]

Hi there, @Zoeyzoester. Welcome to the Fitbit Community Forums.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.