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Can't access Wellness report

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‎03-06-2021 07:36

‎03-06-2021 07:36

Hi, I cannot access the wellness report. It has been generated but just keeps showing as downloading and I have never received this.

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‎03-07-2021 07:43

‎03-07-2021 07:43

I am having the same issue.

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‎03-11-2021 17:00

In response to SouthernTippi

‎03-11-2021 17:00

@Emmy.R @SouthernTippi Hi there. Thank you for the details shared. 

 

Please try the following troubleshooting: 

 

- Log out from the Fitbit app 

- Force quit it > clear cache (if you have an Android phone) 

- Restart your phone 

- Log back in 

- Download the report again 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎03-19-2021 13:34

In response to SilviaFitbit

‎03-19-2021 13:34

This did not work for me, I also tried to reinstall the app but still I can not download the wellness report. Why is there no other way to get the report? What should I do next?

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‎03-19-2021 17:59

In response to dabako

‎03-19-2021 17:59

@dabako Welcome to the Fitbit Community. 

 

Thank you for the troubleshooting tried prior to posting. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Have a nice day. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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