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Cannot access free Premium trial

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-11-2024 07:34 - last edited on ‎02-23-2024 14:18 by Fitbit Moderator

‎02-11-2024 07:34 - last edited on ‎02-23-2024 14:18 by Fitbit Moderator

Why is accessing your Fitbit premium trail offer so difficult? Customer Service was no help. Is this a marketing ploy with no real intention of allowing access to the trial? It really shouldn't be this hard. Does anyone have a suggestion?

 

Moderator Edit: Clarified subject

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‎02-23-2024 15:35

‎02-23-2024 15:35

Welcome to the Fitbit Community, @trues2300.

Thank you for sharing these details with me, and contacting our Support team prior to posting. I'm sorry for any inconvenience this has caused. I appreciate your feedback, as it helps us continue working on our services and ensure this doesn't happen again.

Before anything else, I'd like to share with you that you can start the free trial from the Fitbit app under the You tab. There you'll be prompted to try Premium and choose from our membership options. If this wasn't your case, could you let me know where in the process the issue occurred? Did you see an error message? Have you updated the Fitbit app to the latest version?

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