Cannot access premium content

[Phoenixmayes]

I signed up for the 90 day premium trial yesterday and the content is still not available.  I bbn have seen that it can take up to 8 hours to come in. It has been close to 18 hours. Any help will be appreciated. 

[SilviaFitbit]

@Phoenixmayes Welcome to the Community. Sorry for the delayed reply. Thanks for the research done prior to posting.

I appreciate that you mentioned it's been 18 hours and your Premium access didn't activate. I noticed you contacted our Support team and they offered some troubleshooting, please confirm that you have access to Premium now. 

I'll be around if you have any additional questions.

[Phoenixmayes]

I deleted and resubmitted and the content was available.

[SilviaFitbit]

@Phoenixmayes Thanks for getting back. I apologize for the delayed reply. 

I'm glad to hear that when you deleted and resubmitted it, the content was available. 

Don't hesitate to get back if you have any additional questions. 

[Swapnagg]

How did you delete and resubmit?

[SilviaFitbit]

@Swapnagg A warm welcome to the Community. 

If you purchased a Fitbit Premium subscription in your phone’s app store, but you don’t see your subscription in the Fitbit app, restore your purchase.

To restore your subscription purchase: 

1. In the Fitbit app, tap the Today tab 

   > your profile picture.

2. Scroll down and tap Restore Purchases > OK.

I'll be around if you have any additional questions.