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Cannot cancel my premium subscription

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‎04-26-2021 06:43 - last edited on ‎07-19-2025 19:23 by Fitbit Moderator

‎04-26-2021 06:43 - last edited on ‎07-19-2025 19:23 by Fitbit Moderator

Hello,

 

I would like to cancel my premium subscription but I cannot see it on my account.

 

My girlfriend bought me the Charge4 for my birthday and she subscribed for 3 months with an e-mail address @Live.fr. She didn't have any account to remove it and she has been charged for 3 more months.

 

How can I do ?


Thanks for your help!

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‎04-26-2021 07:18

‎04-26-2021 07:18

From a Moderator: "you need to do the following procedure to cancel your Fitbit Premium subscription: 

 

  1. In the Fitbit app, tap the Today tab  
     

     > your profile picture.

  2. Scroll down and tap Manage Subscriptions. Your active subscriptions open in your phone’s app store.
  3. Tap your Fitbit Premium subscription > Cancel Subscription. Note that you won't see this option if you already canceled your subscription. Your subscription expires at the end of your current monthly or yearly subscription term.

Once you're redirected to Google Play please make sure to follow this procedure to cancel the subscription on Google Play. 

 

Keep in mind that Fitbit subscriptions are non-refundable. However you could always contact Google Play, sometimes they provide refunds. "

Stepping in the U.S.A. since September 2013. Android 14

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