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Charged for Fitbit Premium after canceling

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‎07-24-2021 02:43 - last edited on ‎07-27-2021 11:15 by Fitbit Moderator

‎07-24-2021 02:43 - last edited on ‎07-27-2021 11:15 by Fitbit Moderator

My fit bit subscription expired on June 20.  I have cancelled it.  I have since been charged  $9.99 for a monthly subscription 

 

i am done with the runaround with you people and I want to stop getting charged 

 

Moderator Edit: Clarified subject

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‎07-27-2021 11:15

‎07-27-2021 11:15

@SunsetRunner Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I see where your disappointment is coming from. I'd like you to make sure these steps have been performed to cancel your subscription. If the subscription was purchased through your phone default store, double check you're logged into the same account used when subscribing. 

 

Hope this helps. 

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