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Charged for Fitbit Premium

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‎07-02-2021 20:01

‎07-02-2021 20:01

Help. I need to cancel the pointless Fitbit premium. I’ve been charged. And can’t find anywhere on their app to cancel it. 

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‎07-02-2021 20:44

‎07-02-2021 20:44

From a Moderator: "you need to do the following procedure to cancel your Fitbit Premium subscription: 

 

  1. In the Fitbit app, tap the Today tab  
     

     > your profile picture.

  2. Scroll down and tap Manage Subscriptions. Your active subscriptions open in your phone’s app store.
  3. Tap your Fitbit Premium subscription > Cancel Subscription. Note that you won't see this option if you already canceled your subscription. Your subscription expires at the end of your current monthly or yearly subscription term.

Once you're redirected to Google Play please make sure to follow this procedure to cancel the subscription on Google Play. 

 

Keep in mind that Fitbit subscriptions are non-refundable. However you could always contact Google Play, sometimes they provide refunds. "

Stepping in the U.S.A. since September 2013. Android 14

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‎07-04-2021 04:53

In response to Odyssey13

‎07-04-2021 04:53

I bought subscription via the web. Now can’t seem to cancel. Keep getting error message when I visit the webpage

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‎07-04-2021 07:28

In response to Bauer24

‎07-04-2021 07:28

@Bauer24  you'll want to get with support. Let them know what's going on.

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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‎07-05-2021 08:00

In response to Odyssey13

‎07-05-2021 08:00

So I bought a new Charge 4 thru FitBit, which came with the free 30 day Premium membership which I already had, So I cancelled that membership like I was told to, got a message today about a free 3 month subscription and a yearly membership for 79.99, so I signed up, said it would expire on 7/5/22. Nowhere did I see the free 3 month membership and they have already hit my Apple account and my Apple card for the 79.99 and I have now cancelled this yearly membership and I want my money put back into my Apple account and taken off of my Apple card. I cancelled within 15 minutes of signing up, are you really going to keep my money?

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