Previously used the 6 month free trial. Recently started using Fitbit again. A msg popped up for “new and returning” users to try Fitbit Premium. I selected annual renewal at the end of the trial period. At the Apple Pay page it said “you will be charged $0 until June 2024” then immediately charged my bank $104 + tax.
Fitbit support just kept saying over and over “it’s for new users, you’ve used it before” and I kept saying “it said returning users, and on the payment screen it said I would be charged $0 until June.”
She asked if I had a screenshot. Sooooo wish I’d taken one! Trusting what the app stated, sadly I did not.
She then went to check if this was a known issue. Given the number of posts I see on this, I’d say it is. She came back, said nothing they could do, deal with Apple. What?! This is a Fitbit issue. I asked for a supervisor, was told none available, someone would “email” me. I asked if they could call me. Nope.
I’ve noticed in all the posts about this, Fitbit reps keep replying with the same standard verbiage “it’s for new users only.” Nothing addresses the fact that it said “new and returning users” and nothing at all addresses the fact that on the payment screen it actually states you will not be charged for 6 months - with the exact end date!
Abysmal customer service. The supervisors hide behind emails, and in the forum they hide behind standard verbiage with no relevancy to the actual problem. Fitbit, get your act together.
