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Charged twice for Premium/Coach subscription

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‎03-04-2020 07:53

‎03-04-2020 07:53

It's sad that we need to beg for help in a forum as the Fitbit support is not helpful.

I decided to try Fitbit Coach on Feb 9th and I was enjoying the functionalities however after getting double charged and had all the stress and back forth with support to get my money back I will probably cancel everything and find a better service that respects its customers.

 

Fitbit keeps saying to reach out to Google for refunds, but google explicit says in their policy that after 48hs the responsibility is the app developer.

 

My support case is #34736746 and if you don't refund me I will open a dispute with my credit card company and will tell all my friends that your customer service is the worse and they should keep away from it.

 

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‎03-05-2020 13:27

‎03-05-2020 13:27

@fbontorin Hey there. Thanks for taking the time to share your experience with our Support team. 

 

Sorry to hear that you were charged twice for Premium Membership.

 

I appreciate that you contacted Google. In this case, I've escalated your case to a higher level for further review, please check your email inbox, you should receive a reply soon. 

 

I'll be around if you have any additional questions. 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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