Completed session not appearing on Coach and Fitbit apps.

[Sweetwoods21]

I just completed a custom Coach session on my laptop, but it is not appearing in my completed exercises (both Coach and Fitbit apps/dashboards). Went all the way through to the end and reviewed the workout. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Sweetwoods21, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate you have taken the time to report this situation to us. Would it be possible for you to reply to us with a screenshot of both the Fitbit app and Coach app where it's showing the partially completed workout as well as the Coach website where it says you completed it? This will be very helpful for us to check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Sweetwoods21]

Hi @MarcoGFitbit,

Thanks for the reply. Unfortunately other than me knowing I did the session, there is no evidence of it in either the Coach or Fitbit app. I entered it manually in my Fitbit app based on the bmp. I did another session this morning and it registered as expected.

If you look at the screengrab below, the session should have appeared between the Fit Test and Cardio Strength. Would doing back to back sessions glitch it somehow?

 

Thanks for your help!

[MarcoGFitbit]

Hello @Sweetwoods21, I hope you're doing well, thanks for taking the time to reply with the screenshot requested. 

I appreciate you have come back with more details about this situation. I sincerely apologize for the inconveniences you've experienced. As you mentioned you performed a new session and it did record, it's possible this glitch affected the app just once. However, in case this happens again, please reach us again so we can check this further. 

Thanks for your patience and understanding, have a great day.