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Deactivating Snore function

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‎04-07-2023 04:34

‎04-07-2023 04:34

I activated this function in the Premium section, but noticed my battery usage went down fast so I have tried to deactivate it, I have looked at help section ect and it says tap the sleep tile then the Gear and its supposed to be there to deactivate it, but nothing is there, I have chatted with support and they were supposed to send an email with some help directions but nothing, can some one please offer any help or advice on how to deactivate this function ?  Thank you in advance.

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‎04-09-2023 09:59

‎04-09-2023 09:59

Hi, welcome to this great community @HB. 

 

Thank you so much for reaching out to our support team.

 

Let me tell you that actually, the only way this can be done is exactly the way you did it. I want to ask you to try one more time, but please make sure that you are not missing any updates for the Fitbit app. If you do not have the latest version, please install it and try again.

 

 

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5 REPLIES 5

‎04-09-2023 09:59

‎04-09-2023 09:59

Hi, welcome to this great community @HB. 

 

Thank you so much for reaching out to our support team.

 

Let me tell you that actually, the only way this can be done is exactly the way you did it. I want to ask you to try one more time, but please make sure that you are not missing any updates for the Fitbit app. If you do not have the latest version, please install it and try again.

 

 

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‎04-09-2023 12:06

In response to EstuardoFitbit

‎04-09-2023 12:06

Hello,  I sorted the issue last night; I think it was due to needing updates, thank you very much fr replying appreciate your help.

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‎04-09-2023 15:02

In response to HB.

‎04-09-2023 15:02

Hi @HB., I'm so happy to hear that you were able to solve the issue! Let's continue to stay involved and have a great time in this wonderful community together.

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‎06-06-2023 23:15

‎06-06-2023 23:15

Thanks HB. I also activated the Snore Report function and now my battery uses up at least 30% over night. Before it only used about 3%. I'm going to switch this off on my Fitbit too. Pity Fitbit couldn't make this function more battery efficient. Cheers. David

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‎06-07-2023 17:51 - edited ‎06-07-2023 18:03

In response to dverted

‎06-07-2023 17:51 - edited ‎06-07-2023 18:03

I can't find a sleep 'tile' on my Sense. How do I deactivate the snore function? Thanks 

Update - found it on another post. Open Fitbit app on your phone (not on the Sense) then select the sleep score section, click on the 'gear' at the top of the screen, scroll to bottom of screen and the option to switch detect snoring on and off is there.

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