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Did not get Free Fitbit Premium

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‎01-05-2023 12:51 - last edited on ‎02-16-2023 08:40 by Fitbit Moderator

‎01-05-2023 12:51 - last edited on ‎02-16-2023 08:40 by Fitbit Moderator

I just bought a new Versa 2 watch and expected it to come with a free year of premium just like my Inspire watch, however, there are only the options to pay for a year or monthly when I log into the app. Other posts shared similar issues and I tried all the recommended troubleshooting methods to no avail. How do I access the free premium trial?

 

 

Moderator Edit: Clarified subject

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‎01-06-2023 07:49

‎01-06-2023 07:49

Hello @SunsetRunner and welcome to the Community.  I just looked at the US Fitbit Store.  The current listing doesn't say anything about a free year of premium.  It lists a year of premium and an extended warranty for a reduced price.  Fitbit changes these offers from time to time.  Does your box say it includes the free year?  Does your order say it includes a free year?  Please contact Support if you should get the free year.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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