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Error message on Premium

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‎05-05-2020 07:16

‎05-05-2020 07:16

When I select applications, then premium, I receive this message: UH-OH. We've lost you.

We cannot find the page you're looking for. Is there a typo in the url?" 

 

I have a new Charge 4 and trying to activate the premium function. 

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‎05-06-2020 16:13 - last edited on ‎12-10-2025 10:08 by Fitbit Moderator

‎05-06-2020 16:13 - last edited on ‎12-10-2025 10:08 by Fitbit Moderator

@StayWild Welcome to the Community. It's great to hear that you have a Charge 4. 

Thanks for letting me know the error message that you're receiving when subscribing to Premium. I would like you to follow this procedure to subscribe to Premium: 

  1. If Fitbit Premium is available in your region, you'll see a Premium tab in the Fitbit app. Tap the Premium tab. 
  2. Read the overview, and tap the button to get started.
  3. Choose a 1-year or monthly subscription to start after your free trial, and follow the instructions to purchase.

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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