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Extend premium service due to service downtime

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‎03-09-2021 15:01

‎03-09-2021 15:01

Has anyone had their Premium service extended by Fitbit due to downtime while waiting for service? I had to return my Fitbit Sense for replacement after many weeks of frustration that the watch was counting 100+ storeys daily. The replacement of the watch is taking over 3 weeks, cutting into my 6 months of premium services. After 3+ years with Fitbit, I’m not happy. Applecare last year was only SIX DAYS (and that included them sending me the box they wanted me to ship my item in!!) I asked Fitbit support about this using my ticket number and they referred my here Thanks
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‎03-10-2021 14:43

‎03-10-2021 14:43

@ajaxgrrl Hi there. Thanks for the detailed information shared. 

 

I see how important your Fitbit Sense is for you. Since you already have a case with our team, it will be reviewed by them and provide the available options, thank you for your patience. 

 

Hope this helps. 

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