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Feedback about Premium

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‎06-15-2020 19:59 - last edited on ‎06-16-2020 11:16 by Fitbit Moderator

‎06-15-2020 19:59 - last edited on ‎06-16-2020 11:16 by Fitbit Moderator

I didn't notice anything different during the full three month trial.  Everything looked exactly the same.  No difference in dashboard or sleep monitoring, Total waste.  FITBIT software sucks.  In fact I had to create a F^^&%ing account today just so I could cancel the premium.  I didn't even know there was a different web page for that.  Fitbit totally failed and the webpage/software is a reason I will most likely not buy another fitbit when my current one fails.

 

Moderator Edit: Clarified subject

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‎06-16-2020 10:41

In response to JohnnyRow

‎06-16-2020 10:41

All of that would have been nice to know.  Instead I had premium for three months and didn't get ANY benefit out of it as I was never given any information of the intent.  And again hiding the ability to cancel through a cumbersome process seems like a nice way to continue to charge people when they forget to cancel and then make it longer to cancel and maybe get a few more months before someone figures out how.  And since I called fitbit and they then wouldn't help since I had to talk to premium team, but they didn't have a direct line and pemium team NEVER got back to me...!!!! 

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‎06-16-2020 10:35

‎06-16-2020 10:35

Premium is mostly about adding new tools, not about making what is already in the dashboard look different.  You could see these from phone app 'Account' page by tapping 'Fitbit Premium - Explore your premium membership'.

Examples include 'Mindfulness Tools', 'Wellness Report', 'Audio & Video Workouts', Guided Programs', etc.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎06-16-2020 10:41

In response to JohnnyRow

‎06-16-2020 10:41

All of that would have been nice to know.  Instead I had premium for three months and didn't get ANY benefit out of it as I was never given any information of the intent.  And again hiding the ability to cancel through a cumbersome process seems like a nice way to continue to charge people when they forget to cancel and then make it longer to cancel and maybe get a few more months before someone figures out how.  And since I called fitbit and they then wouldn't help since I had to talk to premium team, but they didn't have a direct line and pemium team NEVER got back to me...!!!! 

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