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Fitbit Premium Subscription feedback

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‎06-13-2023 09:32 - last edited on ‎06-13-2023 09:53 by Fitbit Moderator

‎06-13-2023 09:32 - last edited on ‎06-13-2023 09:53 by Fitbit Moderator

Not offering a refund on subscription when it auto renews is a business practice that is unethical and horrible.  I will never in my life get another fitbit product for me and family. I 2 sense last year and it will be my last.  Understand I missed the deadline but not giving a prorated refund at least is questionable.  I am bitter right now so hope another company that respect customers replaces you. 

 

Moderator Edit: Clarified Subject 

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‎06-15-2023 09:35

‎06-15-2023 09:35

Hi there, @Kelvinb. Welcome to the Fitbit Community Forums.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

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