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Fitbit Premium disappeared from iOS app

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‎02-20-2024 10:28 - last edited on ‎02-21-2024 15:25 by Fitbit Moderator

‎02-20-2024 10:28 - last edited on ‎02-21-2024 15:25 by Fitbit Moderator

My premium that I renewed on February 7, is no longer showing on app. How do I fix it?

 

Moderator Edit: Clarified subject and updated label

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‎02-21-2024 15:27

‎02-21-2024 15:27

Welcome to the forums, @mspeedling.

Thanks for sharing this with us. This is an odd behavior as the Premium features should continue being available after the renewal of your subscription. I understand this isn't the case, so I went to check with our Support team and it seems you already have a case created with them. I'm glad you're receiving assistance, and please don't hesitate to get back to them if you have another question about your case.

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‎02-21-2024 15:27

‎02-21-2024 15:27

Welcome to the forums, @mspeedling.

Thanks for sharing this with us. This is an odd behavior as the Premium features should continue being available after the renewal of your subscription. I understand this isn't the case, so I went to check with our Support team and it seems you already have a case created with them. I'm glad you're receiving assistance, and please don't hesitate to get back to them if you have another question about your case.

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