Fitbit Premium logs out almost every day

[SamNZ2018]

On a free trial with purchase but Fitbit premium keeps logging out so have to “subscribe” again, although it recognises at that point I have an account.   Wouldn’t pay for it if this is what others experience also.  Very frustrating!!!!

Moderator Edit: Formatting

[LizzyFitbit]

Welcome to the forums, @SamNZ2018.

Thanks for bringing this to my attention. I understand how frustrating this can be and appreciate your efforts. This is an odd behavior, and to work on this together, may I know when this started to happen? What is the model of your phone?

In the meantime, let's try the following:

1. Force quit the Fitbit app
2. Uninstall the Fitbit app
3. Reboot your phone
4. Reinstall the Fitbit app
5. Log back in making sure you're using the account linked to Premium

[SamNZ2018]

Thx Lizzy.   It started with purchase of Sense 2 - and same for my wife.   I previously had Sense 1 and she had Versa 2.   But obviously free trial came with new watches.  Both on iPhone 13s with current iOS. 
I will try deleting app.  

[SamNZ2018]

Sigh.   😞.   Deleted and reinstalled App etc but happened again today.   Back to standard until I go in and resubscribe to premium so it picks up existing premium subscription.   No idea.  🤷‍:male_sign: 

[LizzyFitbit · Accepted solution]

@SamNZ2018 It's good to see you again.

You're welcome. Thanks to you for trying these steps and sharing additional information. I'm sorry they didn't work for you and your wife. I'd like to connect you with our Support team regarding your situation. Please fill out this form with your wife so we can investigate further. I’ll keep an eye out for your response specifically, so let me know once you’ve filled it out.

[HeartL]

We are having the same issue!  We keep getting bumped out of premium and have to go to restore purchases (which is WAY to hard to find).  When we do, we get an “all set”, then a “retry” box pops up 3 times!  Most times, we have to hit the “restore purchase” button a couple times which gives us the same messages, but at some point it will say it’s already done.  This is SSSOOOO frustrating since I really rely on the sleep tracker because of my health issues!  Nothing I’ve found as a “solution” has helped.  This needs to be fixed ASAP!  It started happening a couple months ago, at least.  At first I thought it was just a fluke, but now it’s obviously a serious coding problem!  Fitbit needs to find a local 10 year old to fix this because their coders obviously can’t.  My husband worked on aircraft guidance and control systems computers and says this should be a simple fix, so why doesn’t Fitbit fix it!