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Fitbit Premium not showing all features

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‎09-12-2019 05:22 - last edited on ‎09-13-2019 13:21 by Fitbit Moderator

‎09-12-2019 05:22 - last edited on ‎09-13-2019 13:21 by Fitbit Moderator

........don't think i'm seeing what I should see.  Got a call in with the help team (we are now at least 4 days into my trial without me getting a 'sniff' of it) but no one seems to be able to tell me what I should be seeing.  Anyone else had this problem.  I only have a lowly charge 2, but thought it would still work.  I'm subscribed to Coach, do you think this could be the problem ?  Anyone know the difference between Coach and the elusive Premium ?

 

Moderator edit: Updated subject 

 

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‎09-12-2019 10:38

‎09-12-2019 10:38

As I understand it, having a subscription to Coach automatically enrolls you in Premium, so maybe you were already getting the Premium features without realizing it.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎09-13-2019 13:19

‎09-13-2019 13:19

It's great to see you around @nelliebarr. Thanks for the details mentioned. 

 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the troubleshooting via email to avoid any confusion. 

 

Thanks for your assistance @JohnnyRow. 

 

I'll be around if you need further assistance. 

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