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Fitbit Premium not showing on app

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‎05-25-2021 09:00 - last edited on ‎05-26-2021 12:29 by Fitbit Moderator

‎05-25-2021 09:00 - last edited on ‎05-26-2021 12:29 by Fitbit Moderator

Hello

i have had a subscription to fibit coach for a long time now and it had transferred over to a fitbit premium account. However it is now suddenly saying that i do not have access to premium on my fitbit app, is there a current issue with this? How do i get the access back?

thanks

Lorna

 

Moderator Edit: Clarified subject

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‎05-26-2021 12:31

‎05-26-2021 12:31

@Lornabromwell Welcome to the Fitbit Community. Thanks for the details shared. 

 

Note that Fitbit Coach will shut down on July 30, 2021. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Have a nice day. 

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