help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Premium not showing up on my device

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-19-2021 12:30

‎04-19-2021 12:30

My subscription is through the iTunes apple store and just renewed on 4/17/21 for $79.99, and since then my Android cell phone (Samsung Galaxy S10e) is only showing the basic Fitbit features, not Fitbit Premium, and is telling me I can get a free Premium trial.  What do I do to get the Premium I paid for to show up on my phone?

Best Answer
0 Votes
1 REPLY 1

‎04-22-2021 18:08

‎04-22-2021 18:08

@mxindigodawn Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I was able to see that you have a case with our Support team, please continue the communication through email, they'll be happy to continue assisting you. 

 

Have a nice day. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes